Service Advisor – Porsche Centre High Wycombe
7 months ago
Rybrook have over 80 years of experience in the retail motor industry, representing a wide range of prestigious car brands and have held the Porsche franchise since 2012. As part of the continuing development of the Rybrook Group’s automotive operations, a new Porsche Centre is nearing completion in High Wycombe.
Service Advisor - Porsche Centre High Wycombe
An exciting opportunity has arisen to join our brand new Porsche Centre High Wycombe as a Service Advisor. Rybrook prides itself on delivering a consistently high standard of customer care at all times and is seeking an experienced Service Advisor join their expanding team.
Key tasks include:
Ensure customer awareness of all products and services available. Sell additional products, services and repair work as appropriate to customer needs and in accordance with individual and/or team targets. Understand features and benefits of products and services and promote these accordingly. Undertake prospecting to generate additional business. Accurately maintain departmental systems including (but not limited to) customer records, job documentation, alternative transport and customer follow-up systems. Carry out relevant preparation for the customer’s visit (eg. pre-calls; print job cards; field campaigns, DISS reports, TPI’s (Technical Product Information) etc.) in line with service core process, updating documentation accordingly. Offer extra services to every customer, including a vehicle health check (VHC), bringing their attention to any relevant current service offers, linking to relevant benefits such as safety. Visually inspect customer vehicles and loan cars, documenting any damage where relevant. Provide customer estimates calculating accurate charges for all parts, labour and service repairs. Promptly prepare and explain invoices following completion of work, ensuring charges/details are accurate. Verify and obtain copies of documentation where relevant, such as customer’s driving licence or insurance documents when issuing loan cars. Gain prior authorisation from the customer for completion of work, including signatures as required. Receive and process payments promptly and in accordance with company procedures. Document all warranty work as per the manufacturer’s requirements and company policy.Customer Service
Maintain high levels of customer satisfaction whilst maximising profits. Ensure that all customers are received promptly, courteously and professionally at all times. Conduct a thorough qualification to understand customer needs and requirements. Communicate clearly, courteously and promptly via appropriate media. Provide clear, tactful advice and explanations to customers, checking their understanding. Ensure that all customer requests and queries are acknowledged and dealt with or forwarded to an appropriate person promptly. Keep customers informed in relation to the progress of repairs, services or any general queries. Manage the handover of the vehicle to the customer, providing them with a clear explanation of the works carried out on the vehicle ensuring that they have a full understanding, using non-technical language where appropriate. Proactively take action where appropriate to improve the customer experience. Handle dissatisfied customers calmly and in a timely manner, resolve complaints with sensitivity, involve others when needed. Introduce any new customers to other departments as appropriate.Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your email address stating the position you are applying for.
It is unfortunate, but we are unable to contact every applicant that applies for this position. If you do not receive a response within 28 days, please assume that you have been unsuccessful with this particular application, however we will keep your details on file and should a vacancy arise that matches your skills and experience we will contact you.
Salary: Competitive
-
Parts Advisor – Porsche Centre High Wycombe
8 months ago
High Wycombe, United Kingdom Rybrook Full timeWorking in this busy state of the art Destination Porsche Centre in High Wycombe, your role will be to work with a our Parts Advisors who supply a service to both retail and trade customers. Your role will involve you working closely with the Aftersales Manager and Service Department to deliver exceptional levels of customer service. To be successful in...
-
Vehicle Technician – Porsche Centre High Wycombe
7 months ago
High Wycombe, United Kingdom Rybrook Full timeRybrook have over 80 years of experience in the retail motor industry, representing a wide range of prestigious car brands and have held the Porsche franchise since 2012. As part of the continuing development of the Rybrook Group’s automotive operations, a new Porsche Centre is nearing completion in High Wycombe. Qualifications Vehicle Technician: 2...
-
Service Advisor
3 days ago
High Wycombe, United Kingdom Rybrook High Wycombe Full time**Rybrook Bentley High Wycombe - Service Advisor** An exciting opportunity has arisen to join Rybrook Bentley High Wycombe as a Service Advisor. Rybrook prides itself on delivering a consistently high standard of customer care at all times and is seeking an experienced service advisor join their brand new team. **Key tasks include**: - Ensure customer...
-
Parts Advisor
3 days ago
High Wycombe, United Kingdom Rybrook High Wycombe Full time**Rybrook Bentley High Wycombe - Parts Advisor** An exciting opportunity has arisen to join Rybrook Bentley High Wycombe as a Parts Advisor. Rybrook prides itself on delivering a consistently high standard of customer care at all times and is seeking an experienced parts advisor to join their brand new team. **Parts Advisor key responsibilities**: -...
-
High Wycombe Automotive Team Member
1 month ago
High Wycombe, Buckinghamshire, United Kingdom Rybrook Full timeAbout RybrookRybrook is a leading automotive group with a reputation for excellence in customer service and quality products.Job DescriptionAs a Parts Advisor at Rybrook's Destination Porsche Centre in High Wycombe, you will play a vital role in ensuring the efficient operation of our Aftersales department.Your primary responsibilities will include:Managing...
-
Service Advisor
2 weeks ago
High Wycombe, United Kingdom CV-Library Full timeAre you a successful Service Advisor looking to take the next step in your career? Senior Service Advisor – High Wycombe Salary: Basic £30,000 - £40,000 plus uncapped bonus Working Hours: Monday – Friday 8am – 6pm, 1 in 4 Saturdays (paid at 1.5 overtime rate) Due to continuing business success and growth our client has a...
-
Porsche Parts Specialist
1 month ago
High Wycombe, Buckinghamshire, United Kingdom Rybrook Full timeCompany OverviewRybrook is a leading Destination Porsche Centre in High Wycombe, renowned for its exceptional customer service and state-of-the-art facilities.Job SummaryWe are seeking an experienced Parts Advisor to join our team. As a key member of our Aftersales department, you will be responsible for managing stock, reviewing and monitoring processes to...
-
Service Advisor
1 month ago
High Wycombe, Buckinghamshire, United Kingdom Square Peg Recruitment Ltd Full timeAre you looking for a challenging and rewarding career as a Service Advisor in High Wycombe? Our client, a busy volume franchised car dealership, is seeking a highly motivated individual to join their team as an Aftersales Specialist.This is an excellent opportunity to develop your skills and knowledge in a dynamic and fast-paced environment, with a salary...
-
High Wycombe, Buckinghamshire, United Kingdom High Wycombe Primary School Full timePrimary Auslan Language Teacher Vacancy at High Wycombe Primary SchoolWe are seeking a passionate and experienced Auslan language teacher to join our team at High Wycombe Primary School. The ideal candidate will have a strong knowledge of curriculum and pedagogy, as well as excellent interpersonal skills to build effective working relationships with...
-
Customer Service Advisor
3 weeks ago
High Wycombe, United Kingdom Gravity Recruit Full timeCustomer Service Advisor High Wycombe Our client is one of the fastest growing companies in the UK in their field.They are currently looking for an Customer Service Advisor to join the team in their High Wycombe branch.Job Purpose: To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the...
-
High Wycombe Teacher Position
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom The Royal Grammar School High Wycombe Full timeAbout Our SchoolThe Royal Grammar School High Wycombe is one of the top 60 state schools in England, consistently rated 'outstanding' by Ofsted. Our students achieve excellent examination results, with almost all progressing to university, including approximately 15 attending Oxford or Cambridge each year.Job RequirementsWe are looking for a talented teacher...
-
Parts Advisor
7 months ago
High Wycombe, United Kingdom Rybrook Full timeWorking in this busy state of the art Destination Porsche Centre in High Wycombe, your role will be to work with a our Parts Advisors who supply a service to both retail and trade customers. Assisting our Parts Manager; your role will involve you working closely with the Aftersales Manager and Service Department to deliver exceptional levels of customer...
-
Rybrook Parts Advisor Expert
1 month ago
High Wycombe, Buckinghamshire, United Kingdom Rybrook Full timeJoin Our TeamWe are seeking an experienced Parts Advisor to join our team at Rybrook's Destination Porsche Centre in High Wycombe.Key ResponsibilitiesManage stock levels and monitor inventory to ensure optimal availabilityReview and improve processes to increase efficiency and profitabilityCollaborate with the Aftersales Manager and Service Department to...
-
Service Advisor, Sytner High Wycombe
3 weeks ago
High Wycombe, United Kingdom Sytner Group Full timeAbout the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner High Wycombe. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...
-
Service Advisor, Sytner High Wycombe
3 weeks ago
High Wycombe, United Kingdom Sytner Group Full timeAbout the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner High Wycombe. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...
-
Service Advisor, Sytner High Wycombe
3 weeks ago
High Wycombe, United Kingdom Sytner Group Full timeAbout the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner High Wycombe.As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.You will inform and consult on vehicle servicing, and keep the customer up to date at every stage...
-
high wycombe, United Kingdom Sytner Group Full timeAbout the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner High Wycombe. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...
-
High Wycombe, United Kingdom Sytner Group Full timeAbout the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner High Wycombe.As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.You will inform and consult on vehicle servicing, and keep the customer up to date at every stage...
-
Customer Sales Advisor High Wycombe
7 months ago
High Wycombe, United Kingdom Pertemps Network Group Full time**Customer Sales Advisor High Wycombe**: - 2711014601 Applicants **£25,500 Per Annum** - Full Time**Permanent** **High Wycombe, Buckinghamshire** **Retail** **Job Description**: - Are you passionate about providing exceptional customer service while contributing to the success of a dynamic company? We are looking for a dedicated and customer-centric...
-
Homeless Services Advisor
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Rocasa Consulting Full timeWe are looking for an experienced and dedicated Homeless Services Advisor to join our team in High Wycombe. As a Supported Housing Worker, you will play a critical role in supporting individuals experiencing homelessness to achieve stability and independence in their lives.About the RoleThis is a temporary to permanent position working on shift rotation,...
