Service Advisor

3 weeks ago

High Wycombe, United Kingdom Rybrook High Wycombe Full time

**Rybrook Bentley High Wycombe - Service Advisor**

An exciting opportunity has arisen to join Rybrook Bentley High Wycombe as a Service Advisor. Rybrook prides itself on delivering a consistently high standard of customer care at all times and is seeking an experienced service advisor join their brand new team.

**Key tasks include**:

- Ensure customer awareness of all products and services available.
- Sell additional products, services and repair work as appropriate to customer needs and in accordance with individual and/or team targets.
- Understand features and benefits of products and services and promote these accordingly.
- Undertake prospecting to generate additional business.
- Accurately maintain departmental systems including (but not limited to) customer records, job documentation, alternative transport and customer follow-up systems.
- Carry out relevant preparation for the customer’s visit (eg. pre-calls; print job cards; field campaigns, DISS reports, TPI’s (Technical Product Information) etc.) in line with service core process, updating documentation accordingly.
- Offer extra services to every customer, including a vehicle health check (VHC), bringing their attention to any relevant current service offers, linking to relevant benefits such as safety.
- Visually inspect customer vehicles and loan cars, documenting any damage where relevant.
- Provide customer estimates calculating accurate charges for all parts, labour and service repairs.
- Promptly prepare and explain invoices following completion of work, ensuring charges/details are accurate.
- Verify and obtain copies of documentation where relevant, such as customer’s driving licence or insurance documents when issuing loan cars.
- Gain prior authorisation from the customer for completion of work, including signatures as required.
- Receive and process payments promptly and in accordance with company procedures.
- Document all warranty work as per the manufacturer’s requirements and company policy.

**Customer Service**
- Maintain high levels of customer satisfaction whilst maximising profits.
- Ensure that all customers are received promptly, courteously and professionally at all times.
- Conduct a thorough qualification to understand customer needs and requirements.
- Communicate clearly, courteously and promptly via appropriate media.
- Provide clear, tactful advice and explanations to customers, checking their understanding.
- Ensure that all customer requests and queries are acknowledged and dealt with or forwarded to an appropriate person promptly.
- Keep customers informed in relation to the progress of repairs, services or any general queries.
- Manage the handover of the vehicle to the customer, providing them with a clear explanation of the works carried out on the vehicle ensuring that they have a full understanding, using non-technical language where appropriate.
- Proactively take action where appropriate to improve the customer experience.
- Handle dissatisfied customers calmly and in a timely manner, resolve complaints with sensitivity, involve others when needed.
- Introduce any new customers to other departments as appropriate.

**Salary**: £35,000.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- High Wycombe: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)

Work Location: One location

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