Operations Manager

4 weeks ago

Croydon, United Kingdom Johnsons 1871 Full time

JobRole

Responsible for themanagement of the operational team and any documentation a jobsuitable for anyone with a strong sense of organisation andattention to detail.


Supplier andPurchasing

  • AgreeingRates & Capturingcost
  • Raisingpurchase orders following the correctprocess
  • Approvalof purchase orders following the correctprocedures
  • CompletingSub Contractor Labour MonitoringForms
  • Finding newsuppliers and reviewing currentsuppliers


CustomerService Administration

  • Responsiblefor the checking of Work Information Sheet before issuing and onreceipt
  • Responsiblefor ensuring Carton Deposits arereceived


Reporting

  • Completingof accruals forreview

Sales

  • Advisingof availability and suggested pricing ofresources
  • Offeringadvice on delivery ofproducts


OperationalManagement

  • Coordinationof day to day activities
  • Assigningappropriate resources
  • Seekingoperational efficiencies through effective resourcemanagement
  • Confirmingstart times and details of work with clients andoperatives
  • Completingbriefings and debriefings with operatives
  • Liaisingwith warehouse operatives to coordinates any associatedactivities


PeopleManagement

  • Ensurethat all employees are trained to deliver the best service in thesafest most efficientway
  • Developemployees so that the resource meets the requirements of thebusiness
  • Developand lead the team to work together and support each other
  • Performancemanagement of the team with regular quality supervision andtwiceyearlyassessments
  • Dealwith all employment relations within the branch referring to HRwherenecessary
  • Championthe company s policies and procedures and promote compliance
  • Ensurethat all reportees understand and deliver excellent customerservice


AdditionalRoles

  • Maintainingconstant observation of all vehicles ensuring all comply withtransportlegislation.
  • Beresponsible for the team you supervise and monitor all drivinghours making sure all colleagues follow company rules andlegislation and that all crews are briefed and debriefed before andafter eachinstallation.
  • Communicatebetween clients and removal crews to confirm time frames and toassign teams of the specified quantity andquality.
  • Coordinatewith the Brand Leader to ensure the branch is run in the mostefficient and profitableway.


Role andResponsibilities
  • Youmust be an excellent communicator and will be experienced inmanaging people.
  • Youmust be able to motivate a team and promote teamworking.
  • Responsible for the dailyoperations diary allocating resources briefing the team members fortheir daily activities booking external resources/labour issuingequipment.
  • Responsible for Health& Safety and compliance collecting daily defect sheetsdaily equipment checklists weekly tachograph submissions ensuringall PPE is correct and adequate trainingprovided.
  • "OperationsProcedure" making sure timesheets are completed correctlyand checked monitoring hours to ensure compliance with our legalobligations.
  • Responsibility forensuring maximum operating profitability in line with companybudgets.
  • Support the businessesbusiness development and client management efforts asrequired.
  • Work closely with allclients and conduct customer visits both before and aftercompletion of the installation to ensure exceptional quality ofservice and implement service improvements where opportunitiesarise in the future.
  • Support allbranch administration duties and customerinterface.


Requirements

PreferredSkills / Qualities

  • Excellent knowledge of the sector andbe able to demonstrate your understanding of procedures and legalrequirements.
  • Proficient IT skillsand a CPC qualification at a National Level ispreferred.
  • Experience in planningwork schedules. Being numerate is a very important skillrequirement of operationsmanagement.
  • Due to the large extentof required contact with clients and colleagues have strongcommunications skills together with strong leadership andmanagement skills to efficiently run a successfulteam.
  • You must also be able toproblem solve using your own initiative as Operations Managementwithin Installations can face some unusual day to daychallenges.
  • Be able to work flexibleand support operational teams wherenecessary.


AdditionalNotes

The role will involve some travelnationwide and may involve occasional overnight stays inlodgings.




Benefits
  • EmployeesDiscountScheme
  • LifeInsurance
  • NHSTop upScheme
  • Pension



Preferred Skills / Qualities Excellent knowledge of the sector andbe able to demonstrate your understanding of procedures and legalrequirements. Proficient IT skills and a CPC qualification at aNational Level is preferred. Experience in planning work schedules.Being numerate is a very important skill requirement of operationsmanagement. Due to the large extent of required contact withclients and colleagues, have strong communications skills, togetherwith strong leadership and management skills to efficiently run asuccessful team. You must also be able to problem solve using yourown initiative as Operations Management within Installations canface some unusual day to day challenges. Be able to work flexibleand support operational teams where necessary. Additional Notes Therole will involve some travel nationwide and may involve occasionalovernight stays in lodgings.

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