Desk Engineering Assistant Manager
3 weeks ago
- A professional and adaptable communication style to be able to converse with all Reporting into Desk operations manager
- Responsibility for settlement of Total Loss claims including
- Obtaining policy info
- Indemnity checks
- Payment requests
- Payment Confirmations
- Salvage Disposal
- Engagement with Davies Tech team
Key Responsibilities
- Escalation management
- Ensure targets are reached, maintained
- To produce daily statistics
- Development of team to achieve client SLA’s via support and coaching and feedback
- Ensure a high level of staff engagement
- Assisting in conducting regular performance and audit reviews
- Continuous improvement focus leading excellent customer service
- To challenge processes to continue improvement of best practise.
- #INDUKI
Skills, Knowledge and Expertise
- Communicates both internally and externally to the business.
- Excellent time management skills with a proactive approach strong numeracy, literacy and IT skills
- Being able to adjust quickly and efficiently to maximize efficiency of the team/workloads.
- Previous vehicle valuation experience (Glass’s / CAP etc…) would be advantageous but not a requirement.
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
-
Desk Engineering Assistant Manager
2 months ago
Bolton, United Kingdom Davies Group Full timeDesk Engineering Assistant Manager ( 12 months) A professional and adaptable communication style to be able to converse with all Reporting into Desk operations manager Responsibility for settlement of Total Loss claims including obtaining policy info indemnity checks payment requests payment confirmations MIAFTR entry salvage disposal Engagement...
-
Assistant Manager of Desk Engineering Team
2 weeks ago
Bolton, Bolton, United Kingdom Davies Group Full timeAbout the Role:We are seeking an experienced Assistant Manager of Desk Engineering Team to join our team at Davies Group.In this role, you will be responsible for managing the day-to-day operations of the desk team, including settling total loss claims, processing payments, and engaging with internal stakeholders.As an effective communicator, you will work...
-
Desk Management and Technical Assistant
2 weeks ago
Bolton, Bolton, United Kingdom Davies Group Full timeJob Overview:Davies Group is currently looking for a highly skilled Desk Management and Technical Assistant to join our team.In this role, you will support the management of total loss claims, process payments, and collaborate with the Davies Tech team to resolve issues.The ideal candidate will have previous vehicle valuation experience and possess strong...
-
Technical Service Desk Engineer
2 weeks ago
Bolton, Bolton, United Kingdom Outcomes First Group Full timeJob DescriptionWe are looking for a Technical Service Desk Engineer to join our IT team at Outcomes First Group. As a key member of our team, you will be responsible for providing technical support and assistance to employees, ensuring they have a seamless work experience.You will work closely with the service desk ticketing system to log and manage...
-
Senior Desk Operations Manager
2 weeks ago
Bolton, Bolton, United Kingdom Davies Group Full timeJob Description:The role of Senior Desk Operations Manager at Davies Group involves overseeing the daily operations of the desk team. This includes managing settlement of total loss claims, obtaining policy information, conducting indemnity checks, and processing payment requests.The ideal candidate will have strong communication skills, both internally and...
-
Desk Operations Team Lead
2 weeks ago
Bolton, Bolton, United Kingdom Davies Group Full timeJob Title: Desk Operations Team LeadWe are seeking a highly motivated and experienced individual to join our team as a Desk Operations Team Lead. The successful candidate will be responsible for leading a team of desk operatives in the settlement of claims, including obtaining policy information, conducting indemnity checks, and making payments.The ideal...
-
Help Desk Professional
2 weeks ago
Bolton, Bolton, United Kingdom ao Full timeAbout the OpportunityWe're seeking a Help Desk Professional to join our team at AO. As a Help Desk Professional, you'll be responsible for providing technical support to our internal customers, working closely with the team to identify areas of improvement, and driving change to enhance the customer experience.Main Responsibilities:Providing technical...
-
Quality Engineer
1 month ago
Bolton, United Kingdom Enter Engineering Full timeQuality EngineerBolton £45000Days, 1/2 day FridayPosition Overview:The Quality Supervisor is critical to overseeing the site inspection team and ensuring that all testing, certification, and calibration processes are executed with precision. This role deputises for the Quality Leader and is responsible for assessing and developing inspector competencies,...
-
Quality Engineer
6 days ago
Bolton, United Kingdom Enter Engineering Full timeQuality EngineerBolton £45000Days, 1/2 day FridayPosition Overview:The Quality Supervisor is critical to overseeing the site inspection team and ensuring that all testing, certification, and calibration processes are executed with precision. This role deputises for the Quality Leader and is responsible for assessing and developing inspector competencies,...
-
Quality Engineer
1 month ago
Bolton, United Kingdom Enter Engineering Full timeQuality EngineerBolton £45000Days, 1/2 day FridayPosition Overview:The Quality Supervisor is critical to overseeing the site inspection team and ensuring that all testing, certification, and calibration processes are executed with precision. This role deputises for the Quality Leader and is responsible for assessing and developing inspector competencies,...
-
Quality Engineer
3 weeks ago
Bolton, United Kingdom Enter Engineering Full timeJob Description Quality Engineer Bolton £45000 Days, 1/2 day Friday Position Overview: The Quality Supervisor is critical to overseeing the site inspection team and ensuring that all testing, certification, and calibration processes are executed with precision. This role deputises for the Quality Leader and is responsible for assessing and developing...
-
IT Service Desk Team Leader
6 months ago
Bolton, United Kingdom Firstcom Europe Ltd Full timeThere will be the opportunity to get involved with internal and some customer projects. **Key Responsibilities** - Ensure support cases SLA’s and Support KPI’s are met. - Create and maintain documentation. - Provide high-quality customer service by resolving complex technical issues and escalations. - Maintain existing monitoring systems and recommend...
-
Quality Engineer
1 month ago
Bolton, UK, Greater Manchester, United Kingdom Enter Engineering Full timeQuality EngineerBolton £45000Days, 1/2 day FridayPosition Overview:The Quality Supervisor is critical to overseeing the site inspection team and ensuring that all testing, certification, and calibration processes are executed with precision. This role deputises for the Quality Leader and is responsible for assessing and developing inspector competencies,...
-
IT Infrastructure Engineer
2 weeks ago
Bolton, Bolton, United Kingdom K3 Capital Group Full timeAbout the RoleThis is an exciting opportunity for an experienced IT Infrastructure Engineer to join our Service Desk Team in Bolton. As a key member of the team, you will be responsible for delivering exceptional customer service, upholding our company's Service Level Agreements, and contributing to the success of the team.You will work closely with...
-
Heating Solutions Engineer
2 weeks ago
Bolton, Bolton, United Kingdom Ernest Gordon Recruitment Limited Full timeService Engineer PositionWe are seeking a skilled Service Engineer with a Gas Safe qualification to join our close-knit team at Ernest Gordon Recruitment Limited. This is an excellent opportunity to work in a renowned family-run company celebrated for high-quality heating solutions, offering thorough training, a supportive culture, and career advancement...
-
Maintenance Engineer
2 weeks ago
Bolton, Bolton, United Kingdom Perpetual Engineering Full timeWe are offering an estimated salary of £55,000 - £65,000 per annum for this exciting opportunity. If you have a passion for maintenance, problem-solving, and continuous improvement, we would love to hear from you.Key ResponsibilitiesSafety Compliance: Ensure all activities adhere to Health, Safety, Environmental, and ethical policies.Proactive Maintenance:...
-
Warehouse Inventory Manager
2 weeks ago
Bolton, Bolton, United Kingdom Enter Engineering Full timeWarehouse Inventory Manager Job DescriptionEnter Engineering is seeking a skilled Warehouse Inventory Manager to join our team. The successful candidate will be responsible for managing stock movements, maintaining accurate inventory levels, and implementing stock management improvements. This is an excellent opportunity for someone with previous experience...
-
Facilities Assistant
6 months ago
Bolton, United Kingdom Bridge of Hope Full time** Job Title**:Facilities Assistant **Salary**:£24,150 per annum **Hours**: 37.5hrs per week Mon - Friday **Location**:Bolton BL1 My client is looking for an enthusiastic, experienced, Facilities Assistant to support our facilities team including our Regional Facilities Managers to ensure that processes are managed across our growing business. **Who they...
-
Technical Heating Specialist
2 weeks ago
Bolton, Bolton, United Kingdom Ernest Gordon Recruitment Full timeJob Overview:This role involves diagnosing appliance faults, providing technical support to customers, and ensuring product quality in our showroom. As a Service Engineer, you will conduct site visits for warranty and repairs, collaborate with R&D on new product initiatives, and offer technical assistance on the help desk.About Us:We are a renowned...
-
Office Administrative Assistant
6 months ago
Bolton, United Kingdom A1 lettings bolton Full timeHere at A1 lettings Bolton we pride ourselves in providing homes in and around greater Manchester. We expect all members of staff to be able to uphold our high expectations The role's daily responsibilities will include, but are not limited to: Answering incoming calls at the reception desk Making outbound calls to clients and third parties by entering data...