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Community Infection Control and Prevention Business Support

3 months ago


Sheffield, United Kingdom NHS South Yorkshire Integrated Care Board Full time

Job summary

Funded by Sheffield City Council (SCC) and hosted by the South Yorkshire Integrated Care Board (SYICB), this is a new community IPC service ( WTE Band 6 and x1 WTE Band 3 Admin that has been developed to support Care Homes, Domiciliary Care, Extras Care & Supported Living, Short Break Homes, supported accommodation for vulnerable people (, homeless and asylum seeker settings), to improve IPC Practice.

To ensure that South Yorkshire Integrated Care Board, Sheffield (SYICB), in partnership with the Sheffield City Council, delivers its responsibilities in gaining assurance and supporting the improvement of infection control practice in a range of community-based settings, in relation to surveillance, control of infection and reducing Healthcare Acquired Infections (HCAI) in the community.

The post holder will work as part of a team delivering an efficient and effective Business Management Support service.

Main duties of the job

The service is primarily advisory; therefore the principle point of access will be through telephone and email contact, initiated by either the CIPC team or community care provider. The service must ensure that it is readily accessible to all of the organisations that it is required to support and should respond to queries within one working day.

About us

NHS South Yorkshire Integrated Care Board oversees healthand social care for a population of people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on thestrengths, capacity and knowledge of all those directly involved with our localcommunities to deliver our four key aims of Improving outcomes inpopulation health and healthcare; Tackling inequalities in outcomes, experienceand access; Enhancing productivity and value for money; and Helping the NHSsupport broader social and economic development.

Our near 1,000 staff are committed to addressing the broaderhealth, public health, and social care needs of the population across SouthYorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with theIntegrated Care Partnership (ICP) of health and care providers within the SouthYorkshire Integrated Care System (ICS) to collectively deliver health and careservices that meet the needs of the local population. In total there are 186 GPpractices in the region, 72,000 health and social care professionals workingacross seven NHS trusts and four local authorities, and a further 6,000voluntary, community and social enterprise sector (VCSE) organisations. We workalongside all these colleagues through local councils, our VCSEpartners and other partners to address health inequalities and widerdeterminants of health in South Yorkshire.

Job description

Job responsibilities

Communication and relationships

As the first point of contact for the team, managing a range of queries and issues from colleagues, service users and a range of organisations. Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed. Explain sometimes complex administrative and team processes in an understandable way to colleagues, patients or external organisations. Working together with other administrators/PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties. Promote a positive image of the Service in all dealings; being professional, tactful and helpful.

Analytical and judgement

Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.

Planning and organisation

Plan and carry out administrative tasks, working independently, taking guidance and advice from line manager. Prepare word processing documents, letters, emails and reports when/if required. Plan and organise meetings for the department and plan any administrative work as required. Prepare agendas and take notes at meetings. Manage own time effectively.

Physical Skills

Standard keyboard skills are required to use computer systems on a regular basis.

Patient/Client Care

Provide non-clinical information to internal or external visitors and colleagues as required.

Policy and Service Development

Follow all relevant policies and procedures. Suggest amendments and / or new processes to support the effective running of the service.

Finance and Physical Resources

Ensure that general office supply levels are monitored, and stock replenished when necessary/ if applicable.

Human Resources

Demonstrate administrative, project duties and systems to new starters and others.

Information Resources

Input data into computerised systems. Monitor and print reports as needed. Contribute to the development of ways of working across the organisation

Research and Development

Complete surveys and audits if required. Person Specification

Knowledge & Understanding

Essential

Knowledge of administrative systems and processes. Understanding of confidentiality.

Desirable

Awareness of health services provision.

Qualifications

Essential

NVQ level 3 in Business Administration or equivalent experience.

Skills & Competencies

Essential

Able to work on own initiative and unsupervised, within defined policies and procedures. Good customer service skills. Good written and verbal communication skills. Able to use tact and persuasion to support problem solving. Intermediate knowledge of IT systems and software such as Microsoft Office. Able to maintain concentration on tasks through interruptions.

Desirable

Able to explain processes and procedures to those unfamiliar with them.

Attributes

Essential

Fosters good working relationships and values difference. Able to work well as part of a team.

Experience

Essential

Experience of working in an office or team environment.

Desirable

Experience of working in healthcare or public sector environment.