Triage & Early Interventions Officer

3 days ago


Cardiff, United Kingdom Victim Support Full time

Triage & Early Interventions Officer

We have an exciting opportunity for an Triage & Early Intervention Officer to join the South Wales team, working 37.5 hours a week, based in our Victim Care unit at Llanrumney in Cardiff. Victim Support offer a hybrid working policy, where you will be able to work some of your working week from home, . 

If you want to make a difference every day? and you want to contribute to change & improvement for those who need it?

If you have resilience & adaptability? and can work effectively with a focus on customer service and care then we'd love to hear from you....

County/Borough Cardiff Office location Llanrumney Police Station, Newport Road, Cardiff, CF3 4FD Full time/Part time Full time Hours per week 37.5 Work schedule Mon-Fri (10am-6pm) Basic Salary £23,970 per annum Allowances Travel expenses Contract type Permanent DBS required? Yes Police vetting required? Yes Closing Date 29/10/2024 Ref No 5824

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your Birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our office in Rumney Police Station, Cardiff, CF3 4FD.

The purpose of this role is to provide support to victims, ensuring that South Wales Victim Focus succesfully helps people cope and recover from the effects of crime. South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identifying what matters to service users and empower them to take control of their journey.

As a Victim Care Officer you will work as part of a team providing direct support to the victims of crime ensuring they have appropriate information and resources to recover from their experiences.

 You will need:

Knowledge of the Criminal Justice System and the impact of crime on victims and witnesses Knowledge of a range of voluntary and statutory agencies  Knowledge of safeguarding issues and legislation Experience of working in a challenging and changing environment Able to work without direct supervision Knowledge of the importance of confidentiality and data protection Ability to gather, analyse and use information and evidence from different sources Problem-solving skills Ability to communicate effectively and sensitively

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