Workflow Administrator

4 weeks ago

Horley, United Kingdom Alliance for Better Care CIC Full time

Job summary

The Workflow At Scale service aims to relieve practices of their daily workflow burden by allowing them to outsource this work to an experienced and efficient team of administrators and clinicians who will manage the workflow process on behalf of multiple practices.

Main duties of the job

The Workflow Administrator will form a key part of this team. As well as managing the daily workflow process, they will work closely with the Service Manager and Head of Service to develop and evolve the service and to ensure that high levels of quality and efficiency are maintained as the service grows.

About us

Alliance for Better Care is innovative in developing services which help support member practices and PCNs by reducing their workload and saving them money. By employing highly skilled people and operating at scale across multiple areas and organisations we are able to deliver services which are not only high quality but are also excellent value for money.

Job description

Job responsibilities

This role is hybridbased, it is predominantly remote with occasional days based in the Horleyoffice.

Primary duties and areas of responsibility:

Process all correspondence according to theagreed protocols and action as appropriate to ensure safe and efficient patientcare File letters, correspondence, dischargesummaries and other documentation into patient record Identify key clinical and patient data Complete actions requested in correspondence asappropriate and/or ensure they are completed by the appropriate team member Read coding information such as BP recordings,height, weight and smoking status to the patients record in the relevantclinical system Accurately code patient medical records Transfer relevant data from clinicalcorrespondence and input into patient electronic record Identify urgent or complex documentation andensure this is dealt with in line with protocols, for example, safeguardingdocumentation Identify and refer clinical and administrativeactions as necessary Ensure compliance with coding guidelines Maintain data integrity at all times Work with the Service Manager to identifyefficiencies and improvements Person Specification

Skills and abilities

Essential

Excellent written and verbal communication skills Demonstrative collaborative working qualities Ability to work flexibly, use initiative, prioritise workload and delegate Understanding of operational service management Ability to establish excellent working relationships Pro-active self-starter, able to set and deliver own objectives Working knowledge of Microsoft packages and clinical systems and applications

Desirable

Commitment to and evidence of Continuing Professional Development (CPD)

Qualifications

Essential

GCSE or equivalent qualification on Maths and English language

Desirable

A-level or equivalent qualification in relevant subject

Experience

Essential

Minimum of 2 years of working within the Health Service or allied profession Evidence of previous experience of workflow processes Experience of working with primary care clinical software systems (SystmOne, EMIS) Experience of working with range of professionals including senior clinicians

Desirable

Minimum 2 years of working in a primary care setting Knowledge of medical terminology Knowledge of summarising within general practice

Behaviours and Values

Essential

Champion of equality and valuing diversity Operates at all times in line with Confidentiality and Data Protection Act

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