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Patient Safety Liaison Assistant

2 months ago

Redhill, United Kingdom EMED Group Full time

We have a fantastic opportunity for a Patient Safety Liaison Assistant to join our team based in Epsom General Hospital.

We are looking for a Patient Safety Liaison Assistant to provide on hand support for all patients waiting for transport by assessing patient needs always ensuring safety and to be a point of contact for crews and hospital staff.

In this role you will be required to work collaboratively with the Hospital Ambulance Liaison Officer (HALO) to ensure the continued delivery of a timely and accurate service to all patients and customers - this will involve the effective use of resources and staffing available.

What benefits can you expect?

£23,751 Annual Salary Permanent contract working Monday-Friday – 8 hours per day between operational hours of 09.00 and 19.00 28 days (including bank holidays) paid annual leave entitlement.
Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000. 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody. Unlimited mental health consultations. Unlimited physiotherapy consultations. Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance re retirement planning, tax savings and state benefits. Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event. Refer a Friend recruitment incentive scheme with financial rewards. The EMED foundation, to provide support to colleagues and our local communities. Pension Scheme. Blue Light Card. Uniform provided. EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements. Flu vaccination (through an internal campaign in Autumn/Winter).

Other duties include:

To complete a Patient Hospital Support Assessment & Care Record for patients who can’t be transported within contractual times. Where the assessment outcome determines the need for escalation due to any risk to a patient, we prioritise with the greatest need and action is taken. Based on the assessment, where appropriate we provide nutrition in line with the patient’s needs until being transported to home or place of care. Facilitate collection of patients from wards to meet ambulances. Provide both Trust facilities management and Control advance noticed of definite and potential discharge activity for the day; providing a focal point and vital link between the hospital and the ambulance service. Enforce eligibility of patient to transport, thereby reducing unnecessary bookings and costs to both parties and freeing up resources where they are most needed. Ability to check mobility categories and pre-assess patients prior to discharge to reduce delays, unnecessary bookings and reducing costs. Reduce incorrect bookings/cancelled discharges. Inform and educate hospital staff about NEPTS, eligibility and KPIs.

 To be considered as a Patient Safety Liaison Assistant, you will need to be:

Excellent interpersonal, influencing and communication skills. Customer service focus. Self-motivated, reliable and enthusiastic. Ability to work under pressure and to tight time scales. Logical, concise, innovative thinker. Flexible professional with a “can do and will do” attitude. Confident using a computer including Microsoft Office.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Our Values 

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn, and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do; we take responsibility, and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.