IT Support Engineer

1 month ago

York, United Kingdom Severfield Full time

The Vacancy

Severfield is the market leader in structural steel, recognised for its iconic structures and engineering excellence. Involved in the UK’s highest profile building projects, we have the design and engineering capabilities to deliver the UK’s largest, most complex projects.

Acting on behalf of our clients, our project portfolio includes varied sports stadia, innovative bridges, national infrastructure, as well as shaping city skylines across the UK and further afield. 

A rare and exciting opportunity has become available for an IT Support Engineer to join our team in Dalton, Thirsk. 

We are seeking an experienced IT Support Engineer to join our dynamic team in Dalton, North Yorkshire. In this role, you will provide comprehensive IT and technical support to users across our group, both locally and remotely. As a member of our Group IT Support Team (Tier 2), you will serve as the first point of contact for local issues while collaborating with our broader IT Support Team to address challenges across various sites. This position demands a proactive individual who thrives in a fast-paced environment, eager to expand their knowledge within a growing business.

Key Responsibilities:

Manage New Starter IT onboarding, Role Changes, and Leavers. Handle incoming requests, liaising with end users and IT suppliers. Provide support to end users at all organizational levels, locally and remotely. Perform regular maintenance and ensure uptime of video conference and other end-user equipment. Conduct computer builds, support, repairs, and troubleshooting. Facilitate user account setups and software troubleshooting. Configure and troubleshoot mobile and tablet devices. Support Teams Meeting Rooms.

Desirable Skills:

Experience working within a Group IT Team. Familiarity with Office client-side operations. Knowledge of Asset Management practices. ITIL Foundation v4 certification. Experience with Microsoft Teams Room systems. Relevant Microsoft certifications or equivalent qualifications. Network troubleshooting skills for both Wi-Fi and LAN.

Severfield offers a competitive salary and benefits package, providing the opportunity to work in a dynamic environment at the forefront of the industry.

We are an Equal Opportunities employer and actively encourage people from a variety of backgrounds, experiences and skill sets to join us. We are keen to hear from all applicants regardless of age, gender, ethnicity, disability, sexuality, religion or faith.

If you're ready for a new and exciting opportunity, apply today to join Severfield's team and contribute to shaping the future of structural steel engineering.

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