Technical Support Specialist

3 weeks ago

York, United Kingdom YORKSHIRE COAST RECRUITMENT Full time
Technical Support Specialist
Location: Near York
Salary: Depending on experience
We are recruiting on behalf of our client for a Technical Support Specialist. A successful candidate will play a crucial role in providing technical support solutions to end users, engineering, part-sales team, production, and other internal departments.
Key Responsibilities:
Provide technical support for in-service systems, ensuring timely responses to technical support inquiries.
Recreate customer reported issues in-house to assist in problem resolution.
Participate in the "on-call" out-of-hours rota system.
Provide technical input during the quoting and tendering phase to understand customer requirements.
Log and review all customer and technical support inquiries
Lead corrective action activities and document results.
Provide technical insight into future product development.
Conduct system audits and follow-up visits to vessels and systems to obtain customer feedback.
Perform work off site as necessary.
A successful candidate will have:
Education or qualification ONC/OND, HNC/HND, or BSc preferably in Electrical/Electronic Engineering or equivalent.
Ability to read and understand electrical and hydraulic schematic diagrams.
Working knowledge of hydraulic and electrical control systems.
Excellent literacy and phone skills.
Logical approach to fault finding under pressure.
Ability to work autonomously and as part of a team.
Previous experience in a hands-on tools-based role.
Experience in a customer-facing role.
Benefits:
Mobility allowance
Overtime available
Monday to Friday, Friday early finish
25 days holidays and 8 bank holidays
5% pension
Private healthcare
2 x base salary life insurance
If you are interested in joining our client’s dynamic team and contributing to their success, please submit your CV. We look forward to hearing from you
Due to the volume of applications we receive, if you have not heard from us within 2 weeks, please assume you have not been shortlisted for this particular role.
Yorkshire Coast Recruitment is a multi-disciplined recruitment agency based in Scarborough, North Yorkshire, operating across the UK and covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with applicable regulations

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