Customer Service Planner

Found in: Talent UK C2 - 2 weeks ago


Westminster, United Kingdom Morgan Sindall Property Services Full time

Permanent Full Time - 40 Hours Per Week. 

Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team our Goldney Road Hub in Westminster. 

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

Social Housing and Repair and Maintenance background. Proven experience in scheduling/planning Disrepairs, Voids or Complex works. Competent in communicating with direct operatives, subcontractors and residents. Basic building maintenance knowledge duration required to undertake a variety of maintenance tasks. Planning knowledge of what works can be sequenced or can be undertaken concurrently. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable. Good level of written English Good computer skills Good project management skills Good communication skills ability to communicate with different stakeholders at different levels Passionate about service delivery and customer satisfaction.

Benefits

26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers

  • Westminster, United Kingdom Morgan Sindall Property Services Full time

    **Permanent - Full Time 40 hours** Due to continued growth, we’re looking to recruit several Customer Service Planners to join our team our Goldney Road Hub in Westminster for an immediate start. **About the Role** Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding...


  • Westminster, Greater London, United Kingdom Morgan Sindall Property Services Full time

    Permanent – Full Time 42½ Hours We are looking to recruit a Customer Service Planner to join our team at our Goldney Road Hub. Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual...


  • Westminster, Greater London, United Kingdom Morgan Sindall Property Services Full time

    Permanent – Full Time 42½ Hours We are looking to recruit a Customer Service Planner to join our team at our Goldney Road Hub. About the Role Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our...


  • Westminster, United Kingdom Page Personnel - UK Full time

    Apart of the G15 group - Well etbalished housing association - Office based - Temp position - 8weeks **About Our Client**: A leading G15 Housing Association. **The Key duties for this Customer Service officer-** - Advise and support customers in resolving their queries and issues - Take the lead in understanding housing, neighbourhood, and social issues -...


  • Westminster, United Kingdom Page Personnel Full time

    Apart of the G15 group - Well etbalished housing association - Office based - Temp position - 8weeks **About Our Client**: A leading G15 Housing Association. **The Key duties for this Customer Service officer-** - Advise and support customers in resolving their queries and issues - Take the lead in understanding housing, neighbourhood, and social issues -...


  • Westminster, United Kingdom McDonald's Limited Full time

    **The Organisation** Capital Arches Group Ltd operates 31 restaurants in the West End and City, North, East and South London. We currently employ over 3,700 employees across our restaurants and office teams and have ambitious plans to grow the business further. **Job Purpose** - Our Customer Safety Leader will be responsible for ensuring our customers...

  • Service Designer

    2 days ago


    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES** Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first. Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small...

  • Contract Support

    Found in: Talent UK C2 - 2 weeks ago


    Westminster, United Kingdom CBW Staffing Solutions Full time

    Contract Support - Holborn, London - FM Provider - £35k per annum   CBW are currently looking for a Contract Support to be based in Holborn, London to work with one of their key clients. Day to day duties will include scheduling engineers diaries and all aspects of Finance.  Hours of Work / Details:09:00am to 17:00pm Monday to FridayOffice based Key...


  • Westminster, United Kingdom House of Commons Full time

    **Details**: **Reference number**: - 260949**Salary**: - £59,670 - £70,000- £59,670 - £70,000 (inc. £6,670 MSA)**Job grade**: - Other- A2**Contract type**: - Permanent**Business area**: - Parliamentary Digital Service**Type of role**: - Digital - Information Technology**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...


  • City of Westminster, United Kingdom Amazon TA Full time

    Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and CS operations to ensure readiness and deliver projects that impact the customer and CS associate experiences. This...


  • Westminster, Greater London, United Kingdom Amazon TA Full time

    Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and CS operations to ensure readiness and deliver projects that impact the customer and CS associate experiences. This...

  • Relief Worker

    6 days ago


    Westminster, United Kingdom The Riverside Group Full time

    **Job Title**:Relief Worker **Salary**:£13.85 per hour **Working Hours**:As and when required **Location**:Westminster Transitional Housing Accommodation, London **Why Riverside?** At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and...

  • Bank Support Workers

    Found in: Talent UK C2 - 2 weeks ago


    Westminster, United Kingdom Look Ahead Care Support and Housing Full time

    We're looking for kind, compassionate and resilient Bank Support Workers to join our Mental Health service in Westminster!£13.15 per hour, on a zero hour contract.Want to feel like you're making a difference? You'll feel at home here.Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's...

  • Concierge Officer

    5 days ago


    Westminster, United Kingdom Pinnacle Group Full time

    **Concierge Officer **(2270)****: **Overview**: **Ref**: 2270 **Salary**: £27,341 - £27,341/annum **Location**: - United Kingdom - England - Greater London - Westminster **Contract Type**: Permanent **Posted**: 07 March 2023 **Closing date** 07 Apr 2023 23:59 Pinnacle Group provides people-first, integrated services across a range of...

  • Relief Worker

    5 days ago


    Westminster, United Kingdom The Riverside Group Full time

    **Relief Worker** **Part time Role** **Based in Westminster** **Salary £12.95 per hour** **Working Pattern is as and when required Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face...


  • Westminster, United Kingdom Gen Hospitality Full time

    A boutique Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team. **DUTIES AND RESPONSIBILITIES** - Welcome guests upon arrival. - Supporting with operations such as bookings, concierge services. - Respond to all guest questions and requests. - Delivering exceptional customer service -...

  • Relief Worker

    5 days ago


    Westminster, United Kingdom The Riverside Group Full time

    **Job Title**:Relief Worker **Salary**:£13.85 per hour **Working Hours**:As and when required **Location**:Pimlico Pathway, Westminster **Why Riverside?** At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by...


  • Westminster, United Kingdom Gen Hospitality Full time

    A boutique and Italian inspired Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team. **DUTIES AND RESPONSIBILITIES** - Welcome guests upon arrival. - Supporting with operations such as bookings, concierge services. - Respond to all guest questions and requests. - Delivering...

  • Hotel Receptionis

    4 days ago


    Westminster, United Kingdom Gen Hospitality Full time

    A boutique and Italian inspired Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team. **DUTIES AND RESPONSIBILITIES** - Welcome guests upon arrival. - Supporting with operations such as bookings, concierge services. - Respond to all guest questions and requests. - Delivering...


  • Westminster, United Kingdom Morgan Sindall Property Services Full time

    **Applicants must be based in Westminster** Are you looking to start your career in administration and property? Morgan Sindall are looking to expand their Westminster team by taking on Business Administration Apprentices! **About Morgan Sindall** Morgan Sindall Property Services provide integrated asset management for housing associations and local...