Head of Customer Service
4 weeks ago
Job Title: Head of Customer Service
Location: Crewe, CW1 6EG
Salary: Flexible, we want to match your skills and experience to the right salary.
Heard of us?
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
We have over 400,000 customers worldwide with over 50 offices across Europe, North America, Asia, Australasia and Africa and over 2,800 staff, primarily in the UK and Ireland.
This is where you come in... The role of the Head of Customer Service is extremely important to us. You will be responsible for the overall performance of the Customer Service team including the leadership and development of department Managers, ensuring KPIs are met and service excellence is achieved and maintained.
We would love to welcome you to our Crewe facility where you’ll report into Ian Brownrigg, Director of Account Management and will be responsible for a structure consisting of 40 agents and 5 managers.
Some of your responsibilities day to day will be…
Managing the delivery of Service KPIs, including but not limited to: Abandonment Rate, Average Handling Time, 1st Call Resolution and Customer SatisfactionReducing customer churn across all portfoliosOwning our “Leaky Bucket” programme of work to drive customer experience across the UK Fuel operationRunning our call quality function and working with the business to improve all customer interactionsAnalysing MI to recognise trends and patterns in call volumes to understand customer behaviour and to recommend and implement process changes to drive call answering efficiencies while improving customer experienceManaging and improving our complaints processes to ensure complaints are resolved within agreed SLAs and all reporting is completed to support root cause analysis sessionsComplete weekly reporting of Customer Service & Complaint performanceWhat do we expect of you?
Aiblity to coach and develop the management team in line with succession planningBe accountable for the effective management and review of individual and team performanceTake responsibility for the recruitment and headcount within your area with the integration and support of HR,Prior experience in managing the Trustpilot and NPS objectives to maintain and exceed customer satisfaction targetsCall centre background with operational experienceStrong communicator with effective leadership capabilities.What can you expect of us?
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within Radius, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Commission scheme, Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing.
And of course, you will be part of modern purpose-built space in Crewe that will provide you with an outstanding working environment (complete with free gym access, canteen, games rooms and coffee bar style break out rooms).
Still curious?
If you feel we are a good match for each other, you can apply online now
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.
. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
-
Head of Customer Service
4 weeks ago
Crewe, Cheshire, United Kingdom Radius Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Title: Head of Customer Service Location: Crewe, CW1 6EG Salary : Flexible, we want to match your skills and experience to the right salary. Heard of us? We're an ambitious, forward-thinking global business who build transformative solutions...
-
Head of Customer Service
4 weeks ago
Crewe, Cheshire, United Kingdom Radius Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Title: Head of Customer Service Location: Crewe, CW1 6EG Salary : Flexible, we want to match your skills and experience to the right salary. Heard of us? We're an ambitious, forward-thinking global business who build transformative solutions...
-
Head of Customer Service
4 weeks ago
Crewe, Cheshire, United Kingdom Radius Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Title: Head of Customer Service Location: Crewe, CW1 6EG Salary : Flexible, we want to match your skills and experience to the right salary. Heard of us? We're an ambitious, forward-thinking global business who build transformative solutions...
-
Head of Customer Service
4 weeks ago
Crewe, Cheshire, United Kingdom Radius Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Title: Head of Customer Service Location: Crewe, CW1 6EG Salary : Flexible, we want to match your skills and experience to the right salary. Heard of us? We're an ambitious, forward-thinking global business who build transformative solutions...
-
Head of Customer Services
2 weeks ago
Warrington, Cheshire, United Kingdom Tilia Homes Full timeThere has never been a better time to join Tilia Homes in an industry that is fast paced, exciting and rewarding. Our vision for Tilia Homes is clear; to become a top five housebuilder within five years and we are already laying strong foundations for growth with the acquisition of new land and investment. We realise at the centre of our plans are our...
-
Head of Customer Services
2 weeks ago
Warrington, Cheshire, United Kingdom Tilia Homes Full timeThere has never been a better time to join Tilia Homes in an industry that is fast paced, exciting and rewarding. Our vision for Tilia Homes is clear; to become a top five housebuilder within five years and we are already laying strong foundations for growth with the acquisition of new land and investment. We realise at the centre of our plans are our...
-
Head of IT Service Delivery
4 weeks ago
Cheshire, United Kingdom Adria Solutions Ltd Full timeHead of IT Service Delivery The Head of IT Service Delivery will be responsible for: - Designing and delivering the best IT experience for the end-user, from the pre-boarding to the onboarding of your colleagues, as well as their in-life support. - Specialist knowledge of ITIL Service Management disciplines and experience in implementing and maturing...
-
Senior Customer Service Co-ordinator
7 days ago
Cheshire, United Kingdom Blue Octopus Recruitment Ltd Full timePermanent Full Time 37.5 Hours For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. We are on the lookout for a Senior Customer Services Coordinator to join our team in Birchwood! Reporting to the Head of Customer Service, youll ensure that all homes are completed to the required standard prior...
-
Corporate Customer Service Administrator
3 weeks ago
Cheshire, United Kingdom AlphaBiolabs Full timeWe are a well-established, award-winning company, based in Warrington, offering DNA, drugs and alcohol testing services to the legal community, members of the public and companies across the UK and internationally. We are going through an exciting period of growth, and our team now needs to expand and recruit an international sales administrator. This role...
-
Customer Service
1 month ago
Cheshire, United Kingdom Search Consultancy Full time**Customer Service Executive - Monday to Friday (occasional Saturday work) 37.5 hours - £21,000 to £23,000 - Great Benefits!** **Role**:Customer Service Executive **Location**: Near Birchwood **Salary**:£21,000 - £23,000 **Hours**: 37.5 hours Monday to Friday and occasional Saturdays (Shift pattern: 8:00am - 4:00pm, 9:00am - 5:00pm & 11:30am -...
-
Reception Services Coordinator
1 month ago
Cheshire, United Kingdom Countess Of Chester Hospital Full timeCountess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement. Our vision is to improve the lives of our community...
-
Reception Services Coordinator
4 weeks ago
Cheshire, United Kingdom Countess Of Chester Hospital Full timeCountess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement. Our vision is to improve the lives of our community...
-
Customer Service
5 days ago
Cheshire, United Kingdom Adecco Remote Work Freelance Full timeImmediate Start Customer Service position in Holmes Chapel This is a temporary position until the end of August, However, there is a potential to turn this into a permanent role. Location: Holmes Chapel Hours: Monday to Friday, 8.30 am - 5.30 pm Pay: £12.00 per hour What you'll be doing: * Answering customer calls * Assisting with administrative duties to...
-
Customer Service
2 weeks ago
Cheshire, United Kingdom Hays Specialist Recruitment Limited Full timeYour new company I am currently working with a key client who is looking for a temporary Customer Service Administrator to join their team on a 1-3 month temporary basis to support them with workload. You will be joining a national organisation who are a leader in their field. Your new role The main purpose of your role will be to support the customer...
-
Senior Customer Service Co-ordinator
1 week ago
Warrington, Cheshire, United Kingdom Blue Octopus Recruitment Ltd Full timePermanent Full Time 37.5 Hours We are on the lookout for a Senior Customer Services Coordinator to join our team in Birchwood! Reporting to the Head of Customer Service, youll ensure that all homes are completed to the required standard prior to handover and provide customers and clients with an exceptional post-sales and completion service. Youll always...
-
Senior Customer Service Co-ordinator
1 week ago
Warrington, Cheshire, United Kingdom Blue Octopus Recruitment Ltd Full timePermanent Full Time 37.5 Hours We are on the lookout for a Senior Customer Services Coordinator to join our team in Birchwood! Reporting to the Head of Customer Service, youll ensure that all homes are completed to the required standard prior to handover and provide customers and clients with an exceptional post-sales and completion service. Youll always...
-
Head of Service
4 weeks ago
Crewe, Cheshire, United Kingdom Radius Full timeJob Title: Head of Customer Service Flexible, we want to match your skills and experience to the right salary. We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products...
-
Head of Service
4 weeks ago
Crewe, Cheshire, United Kingdom Radius Full timeJob Title: Head of Customer Service Flexible, we want to match your skills and experience to the right salary. We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products...
-
Head of Service
4 weeks ago
Crewe, Cheshire, United Kingdom Radius Full timeJob Title: Head of Customer Service Flexible, we want to match your skills and experience to the right salary. We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products...
-
Head of Service
4 weeks ago
Crewe, Cheshire, United Kingdom Radius Full timeJob Title: Head of Customer Service Flexible, we want to match your skills and experience to the right salary. We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products...
