Night Support Worker
4 months ago
Full time 42 hours a week. Working 12 hour shifts, 7pm to 7am, on a four on four off rota pattern.
Portsmouth Core Homelessness provides support to up to 62 adults, who are homeless or at risk of homelessness. This service operates across two locations, each is tailored to the needs of the clients and offer various levels of support.
Our aim is to support clients with their individual needs to enable them to gain the life skills to move on to lower or independent supported living.
If you are looking for a fast paced, exciting role, where you can make a real difference to the lives of those who you support, then this is the role for you
MAIN RESPONSIBILITIES
- You will be the first welcoming friendly face for people accessing the service
- You will provide informal support to clients and be a listening ear
- You will respond to telephone calls and visits by external staff
- You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures
- You will manage clients and their visitors within the building and any associated safety management
- You will manage clients and visitors in the immediate external areas and any associated safety issues
- You will deal with any incidents that may arise and contact external services when necessary
- You will help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises, organisation and property
- You will provide detailed handovers to day staff, regarding client safety and support information
- You will carry out light cleaning tasks when required
- You will manage any building issues/maintenance as per the relevant procedure
- You will carry out Health & Safety checks of the building and external areas
- You will triage out of hours issues which may arise in services covered within the Core Homeless Contract and contact the on-call manager where applicable
- You will support your colleagues managing the night service, where required
KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING
Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better.
- Good basic education to GCSE level or equivalent, IT and keyboard skills
- Clear verbal and written English
- Polite, assertive manner, ability to self -motivate
- Experience of working in a client/customer facing role
- Knowledge of the benefits system and tenancy legislation
- Understanding of homelessness and related issues including local resources
- Experience of liaison with voluntary and statutory agencies
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
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