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Caseworker

3 months ago

Essex, United Kingdom Victim Support Full time

Caseworker

We have an exciting opportunity for a Caseworker to join the Essex Team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you.

County/Borough Essex Office location Suite 4, The Chequers, High Street, Ingatestone, Essex CM4 0DG Full time/Part time Full time Hours per week 37.5 Work schedule Monday to Friday 9am to 5pm Basic Salary £26,010.00 per annum Allowances Travel expenses Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 03/07/2024 Ref No 5625

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

· Flexible working options including hybrid working · 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays · An extra day off for your birthday · Pension with 5% employer contribution · Enhanced sick pay allowances, maternity & paternity payments · High Street, retail, holiday, entertainment & leisure discounts · Access to our financial wellbeing hub & salary deducted finance · Employee assistance programme & wellbeing support · Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our Essex office and will require travel within the Essex area.

As a caseworker, you will:

Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support the commissioners and their service goals to victims. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns. Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.

You will need:

Experience of working with vulnerable adults and/or families Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity  Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation Ability to needs assess, risk assess and empathise with the victim Excellent IT and administrative skills including the use of Microsoft Office packages High resilience and the ability to work under pressure