FTTH Engineer

Job Description

Job Title: FTTH Engineer

Reporting to: Operations Manager

Department: Gigaclear - Installs

Working Pattern: Monday to Friday, 8am to 5pm

 

Role Overview

The FTTH Engineer is responsible for the installation of ‘Fibre to the Home’ broadband services to residential customers. As a customer-facing, field-based role, high levels of customer service and producing a quality service is paramount.

Requirements

Responsibilities and duties

• Installation of FTTH broadband services to residential premises, including carrying out external and internal cabling work.
  
• Working at heights up to 15 metres, including working on Telegraph poles and ladders
  
• Delivering professional and quality customer service
  
• Self-auditing work to ensure it meets all company and client standards
  
• Ensuring all activities are carried out in line with Health and Safety standards, including carrying out daily checks to ensure safe to use
  
• Maintenance of a clean and tidy environment at all times
  
• Prepared to work in all weather conditions
  

Skills and Qualifications

• A Full UK Driving License is essential due to the field-based nature of the role, candidates must have held this license for 1 year and have a maximum of 6 points.
  
• Full training will be provided to the right candidate, however candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
  
• Be able to communicate effectively and professionally with customers and clients
  
• Proactive in the resolution of engineering obstacles, with liaison with Team Managers
  
• Ability to take direction from management and carry out works in an efficient and timely manner
  
• Dedication to delivering high levels of customer service
  
• Flexibility to undertake works outside of core working hours
  
• Competent in using technology, including devices and apps
  

Requirements
Skills and Qualifications · Computer literate with exceptional understanding of Microsoft applications · Outstanding communication skills · A positive and enthusiastic approach to work · Good organisation skills · Strong attention to detail · Flexible approach to work location · Experience in a Planning or related role · Telecommunications experience or knowledge

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