FTTH Engineer

2 months ago

Basildon, United Kingdom Comex 2000 UK Ltd Full time

Job Title: FTTH Engineer

Reporting to: Operations Manager

Department: Gigaclear - Installs

Working Pattern: Monday to Friday, 8am to 5pm

 

Role Overview

The FTTH Engineer is responsible for the installation of ‘Fibre to the Home’ broadband services to residential customers. As a customer-facing, field-based role, high levels of customer service and producing a quality service is paramount.



Requirements

Responsibilities and duties

  • Installation of FTTH broadband services to residential premises, including carrying out external and internal cabling work.
  • Working at heights up to 15 metres, including working on Telegraph poles and ladders
  • Delivering professional and quality customer service
  • Self-auditing work to ensure it meets all company and client standards
  • Ensuring all activities are carried out in line with Health and Safety standards, including carrying out daily checks to ensure safe to use
  • Maintenance of a clean and tidy environment at all times
  • Prepared to work in all weather conditions


Skills and Qualifications

  • A Full UK Driving License is essential due to the field-based nature of the role, candidates must have held this license for 1 year and have a maximum of 6 points.
  • Full training will be provided to the right candidate, however candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
  • Be able to communicate effectively and professionally with customers and clients
  • Proactive in the resolution of engineering obstacles, with liaison with Team Managers
  • Ability to take direction from management and carry out works in an efficient and timely manner
  • Dedication to delivering high levels of customer service
  • Flexibility to undertake works outside of core working hours
  • Competent in using technology, including devices and apps


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