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Food Lead
4 months ago
Job Description
In this role, you will oversee the operations of two coffee shops—Java—and a brand-new restaurant, Bite and Co, alongside our bustling grab-and-go/multi-fresh server. Serving up to 600-800 covers a day of high-quality, fresh food, and with a growing campus population of 2000 on-site, your leadership will be pivotal in meeting and exceeding the evolving demands.
Reporting directly to the General Manager and the Head of Food, you will have the opportunity to shape the future of our culinary offerings. Your primary focus will be on enhancing customer service and driving spend per head, ensuring that every interaction with our food leaves a lasting impression.
Your commitment to service excellence will inspire our team to deliver exceptional experiences, while your strategic vision will guide us in exceeding customer expectations and company standards.
If you're ready to be a part of redefining our campus food experiences, we invite you to apply now.
Key Responsibilities
Inspire a team to meet the campus spirit to offer unique experiences to every customer Keep our colleagues and the Barclays colleagues, visitors’ and clients safe with our safety-first mentality while they are in our care, using the safety tools available to you Support each other to implement new services, operational change and events so as we can continuously optimise the campus and customer experience Keep your ear close to the ground Tell us what the customer wants and how we keep our clients happy and coming back Share your ideas on how to position our offering and meet goals are key to the success of the campusProfessional and Personal Competencies/Qualifications
Exceptional leadership skills with core competencies around developing a vision, strategic leadership and team engagement Senior Operational Management of multi-site or single site management demonstrating continuous improvement with a turnover of more than £2m and operating on a commercial basis Experience mobilising new contracts & demobilising existing sites is essential Demonstration of senior Customer engagement for a contract of more than 4000 FTE Professional qualification through over 10 years within management or HND/Degree level qualificationThe Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
