Account Manager

Found in: Talent UK C2 - 2 weeks ago

Cardiff, United Kingdom Hilti Group Full time

What's the role?

The Hilti Account Manager role is highly consultative, proactive and opportunity focused. For us, it’s not about coverage with as many customers as possible, it’s about having meaningful interactions with customers to support their productivity and effectiveness using Hilti’s high-level products, solutions and innovation. The Account Manager role is highly collaborative, you will work closely with teammates and other departments to ensure an optimum level of customer experience with a strategic customer development approach.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is very proud to be ranked as the UK's 12th best large organisation to work for in the Great Place to Work survey.

What does the role involve?

As an Account Manager, no two days are the same. You’ll spend most of your time in the field visiting our customers, wherever they’re busy working, to find out how we can help them and demonstrating our Hilti solutions. You will find yourself in different contexts: construction sites, company offices, production plants & much more.

At your customers site, you will not only demonstrate some of the most innovative products in the industry, state-of-the-art software solutions such as ONTrack as well as our Fleet management services that are part of the Hilti portfolio.

You are responsible for the operational and strategic management of your sales area. You plan and organize your day-to-day work independently; therefore you need to be comfortable with building relationships remotely and motivating yourself.

The role is all about nurturing and fostering relationships, developing contacts on site with customers and helping them find the most innovative and cost-efficient solutions for their needs. You’ll be part of a supportive, field-based regional team who are only a phone call away.

We don’t expect you to be a construction or account management expert. For us, it’s about the right person; the right person is passionate, curious, dedicated and a team player – our training will cover the rest

Being at Hilti means joining a community of 33,000 people, 127 different nationalities working together across 120 countries.

What do we offer?

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

Genuine career advancement (more than 80% of all leadership roles are filled internally) 6% employer pension contributions Private Health Insurance and Employee Assistance Programme Company vehicle and fuel card for sales roles 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually Paid leave to work on charitable projects Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback Different ways to work flexibly, including working from home and compressed hours Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics Trips to locations such as Milan, New York and global HQ for high performers across all teams

What you need is:

Customer-facing/sales experience ; gained in any industry Curiosity ; listening to hear with customers to provide aligned solutions Drive ; a motivated approach to achieving success & overcoming challenges Resilience and adaptability ; you will be comfortable to walk onto construction sites, roll your sleeves up & meet all levels of customer from managing director to a site operator Collaborative approach ; you work great as part of a team to uncover creative solutions More curiosity ; you love to learn, develop and grow Ambition ; whether that’s to excel in your current role or develop into bigger responsibilities Values ; Our corporate culture is our greatest asset - you stand for the values of courage, team spirit, commitment and integrity A full, clean, manual UK driving license to visit our customers on site 5 days a week

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