Receptionist/Administrator

3 weeks ago

London, United Kingdom Squires Lane Medical Practice Full time

Job summary

We are looking to recruit a friendly full time and part time GPreceptionist/administrator. This will include working morning and eveningshifts on rotation.

Main duties of the job

The post requires someone with initiative, enthusiasm, excellentcommunication skills, empathy with patients and colleagues, well organised,reliable and with a flexible approach to team work. The role involves receptionand admin duties both patient facing and over the phone.

You will need excellent organisational, communication and interpersonalskills, along with the ability to work as part of a team while managing yourown workload

About us

Squires Lane Medical Practice is a friendly and welcoming surgery. We have a list size of 5600 patients. Our reception team are very enthusiastic, supportive, highly motivated and works well as a team. Our Practice consists of 2 GP Partners, 1 Salaried GP, 1 Practice Manager, 1 Nurse, 1 Health Care Assistant, 1 Reception Manager, 2 Medical Secretaries, 3 Medical Summarizers and 4 receptionists. 

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to thepractice team and project a positive and friendly image to patients and othervisitors, either in person or via the telephone

Receive, assist and direct patientsin accessing the appropriate service or healthcare professional in a courteous,efficient and effective way

Undertake a variety of administrativeduties to assist in the smooth running of the practice, including the provisionof secretarial and clerical support to clinical staff and other members of thepractice team

Facilitate effective communicationbetween patients, members of the primary health care team, secondary care andother associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to beundertaken by members of the practice administration team may include any orall of the items in the following list. Duties may be varied from time to timeunder the direction of the senior receptionist/practice manager, dependent oncurrent and evolving practice workload and staffing levels:

Greeting patients Opening up/locking-up of Practice premises and maintaining security Printing blood forms. Advise patients of relevant charges for private (non General Medical Services) Picking up calls from patients and other services, hospitals. Assisting doctors and patient with queries. Liaising with hospitals and pharmacy Submitting e-consult lites Processing e-consults and e-consult lites Triaging patients to the appropriate services available. Completing tasks from clinicians Scanning and filling clinical/admin letters. Processing incoming post and emails Forwarding prescriptions to the doctors. Ensure that all new patients are registered onto the computer system promptly and accurately. Process samples received from patients following urine protocol. Process referrals on a day-to-day basis ensuring they go to the correct service. Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths. Basic IT skills with experience of working with Microsoft Outlook and Microsoft word

Desirable

Previous work experience in General Practice using EMIS and Docman

Experience

Essential

Previous experience in dealing with the public such as a receptionist or admin role.

Desirable

Previous work experience in General Practice

Skills

Essential

Previous work experience in General Practice

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