Holiday Inn

4 weeks ago

Belfast, United Kingdom Andras Hotels Full time
Job Description

About us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

 What is the Job?

As Assistant Food and Beverage Manager, you’ll assist in the management of food and beverage operations in the hotel restaurant and bar to ensure quality service and standards are maintained to deliver a memorable guest experience throughout daily service always following government regulations concerning health, safety or other  requirements. Working closely with all food and beverage management and deputising in their absence.

What we offer

·      Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

·      Health Care Cash Plan

·      Diamond membership of Kingsbridge Hospital Group

·      Enhanced Pension Scheme

·      Enhanced Maternity Pay

·      Enhanced Paternity Pay

·      Cycle to work

·      Recruit a friend scheme

·      Employee Appreciation and Social Events

·      Employee of the Month Award

·      £20 for completion of FLOW training

·      Increased Annual leave with service

·      Discount at Bodyscape – Employee rate and family and friend rate

·      Cyrospa discount rate at Bodyscape

·      Communication and advice on Health and Wellbeing

·      Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group

·      Work for globally renowned Hotel Brands

·      Reward Club Incentive Scheme

·      Hotel Incentive scheme

About The Role

Your day to day

People

·           Assist in managing everyday activity, plan and run shifts.

·           Develop your team and improve their performance through coaching and feedback and assist in creating training plans.

·           Assist in training colleagues to make sure they deliver with compliance and to the standards we expect.

·           Take a hands-on approach to helping develop your team.

·           Along with your manager, help to coach and develop supervisors.

·           Assist in any HR related procedures

Guest Experience

·           Make sure all food and beverage equipment is in operational condition and regularly cleaned

·           Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume.

·           Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.

·           Always ensure assistant manager/supervisor or senior level staff presence

Responsible Business

·         Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste

·         Report weekly training to your manager

·         Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.

Financial

·           Monitor control expenses with a focus on labour costs as directed by management

·           Assist in Drinks and Cocktail Menu ideas, promotions for all Beverage outlets

·           Make sure credit and financial transactions are handled in a secure manner.

Accountabilities

·      As well as supervising team members Duty Management shifts are also an integral part of this role.Hours of work are 40 hours per week and will include morning, evening and weekend and bank holidays

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Holiday Inn.

The Holiday Inn IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·                True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·                True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·                True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·                True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

Required Criteria

  • •Some college and/or advanced training in food and beverage management
  • •1 years of related experience, in supervisor or assistant manager position, or an equivalent combination of education and experience
  • •Must speak local language

Closing DateThursday 6th June, 2024

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