Holiday Inn

2 weeks ago

Belfast, United Kingdom Andras Hotels Full time

Receptionist - 40 Hrs

Hotel:
Holiday Inn, 40 Hope Street Belfast BT12 5EE

Department:
Front office

Reports to:
Front Office Manager

Rate of Pay:

-
Under 18 - £8.00

-
18-20 yr Olds:

- £9.29

-
21 & Over:

- £10.26

About us

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast growing company

What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.

You'll also create the warm atmosphere that makes our guests feel at home in any location.

What we offer

  • Recruit a Friend Scheme
  • Employee of the Month Award
  • Staff meals while on duty
  • Uniform
  • Discounted rate at Bodyscape based at Crowne Plaza


 Andras Academy
  • Training & Development Programmes & progression opportunities within the Andras Hotels Group
  • Work for globally renowned Hotel Brands
  • Reward Club Incentive Scheme Discounted Hotel Rates
  • Hotel Incentive scheme.

Your day to day

  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, upselling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out take IDs, hand out room keys, and control
  • Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day's schedule
  • Jump into other adhoc duties when your colleagues need your help.

What we need from you

Essential:

  • Communication skills guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Your problemsolving skills will turn issues into opportunities so every guest leaves with great memories
  • Literate and techsavvy you'll need a good grasp of reading, writing, basic maths and computers.

Desirable:

  • One year reception experience in a hospitality setting

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True

Hospitality each and every day. It's what connects every colleague in all Holiday Inn hotels.


The Holiday Inn hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

-
True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests
-
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
-
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
-
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

_The statements in this job description are intended to represent the key duties and level of work being performed. They are not _intended to be ALL responsibilities or qualifications of the job._

Job Types:
Full-time, Permanent

Salary:
£8.00-£10.26 per hour

Benefits:

  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Gym membership
  • Onsite parking
  • Referral programme

COVID-19 considerations:
All Government Guidelines are being followed.

Work authorisation:

  • United Kingdom (preferred)

Work Location:
One location

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