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RenMor Restaurant Manager

2 months ago

Newquay, United Kingdom The Headland Full time

The Role...

A unique opportunity has arisen at
the Headland Hotel and Spa. We are actively seeking a Restaurant
Manager to lead our amazing team in our flagship restaurant RenMor following a multi-million pound investment programme.


RenMor – literally means
‘Restaurant by the Sea.’ With sweeping views over the Atlantic and an open
kitchen where our customers will enjoy an unforgettable culinary experience.


RenMor is a destination
restaurant with interiors that are striking, modern but ultimately warm and
timeless. RenMor is the place to revel in the best, enjoy and settle in for the
experience. It’s a reflection of RenMor ethos that top quality doesn’t have to
mean ‘fine dining’ or formal. Here, luxury is inclusive.


Main Responsibilities:

Lots to do, but
lots of fun

As the RenMor Restaurant
Manager you will be expected to;


  • Lead by example with regard to service
    standards as required for a two-rosette restaurant.
  • Deliver a truly warm and welcoming experience
    for all guests in the restaurant.
  • Work with the team to ensure that guest
    expectations are exceeded at all times in all areas of restaurant service
    delivery.
  • Ensure a full understanding of billing to
    ensure guests are charged correctly, EPOS is always maintained with the
    correct pricing and the team are trained accordingly to the agreed
    policies to ensure no losses.
  • Possess an outstanding knowledge of all food,
    wines, bar, cooking techniques and allergy requirements to ensure guests
    can be advised appropriately at all times.
  • Possess an outstanding knowledge of restaurant
    and bar service styles.
  • Overseeing shifts and remaining hands on within
    the operation.
  • Always ensure the restaurant is consistently
    presented, with a strong focus on quality, cleanliness and hygiene.
  • Competently manage the ordering and control of
    stock items ensuring availability at all times.
  • Help manage the heart of house service areas to
    include cleanliness, hygiene, stock control and wastage.
  • Maintain strong and effective relationships
    with the kitchen team.
  • To have the ability, confidence and capability
    to deal with any guest or staff concerns.
  • Be responsible for coaching, training and mentoring
    the restaurant front of house team.
  • Optimise sales and work alongside our Executive
    Head Chef and his brigade to develop the business.


The Ideal Candidate

Are you right for
us?

Our appointed Restaurant
Manager will have;


  • Previous managerial experience in a successful,
    vibrant, high volume restaurant.
  • A strong background from within hotel or
    restaurant sector, preferably at a 5* luxury star standard.
  • Strong communication skills (verbal,
    listening, writing).
  • Exceptional organisational skills.
  • Possess a keen eye for detail.
  • Have a passion and strong knowledge for all
    things food and beverage.
  • An understanding of the ingredients we use,
    cooking methods and understand various dietary requirements.
  • The determination to create a memorable guest
    experience.
  • Drive to work within the pressure of a busy
    luxury restaurant environment.
  • WSET level 3 would be an advantage.


About The hotel; Five star Cornwall, not formal

Are we right for
you?

This privately owned business will expect
a lot, but we’ll give a lot to get the right people and you will be supported
both internally and externally by a great team who aspire to the same goals as
yourself. There are four main things we look for;

1. We want someone with bags of
character. We don’t want you to hide your personality when you’re at work, we
want you to feel comfortable, to be who you are. We want our guests to visit
not only for the destination and of course the incredible food, but for you as
their host.

2. You’ve got to like being around
others, smiling and chatting because you like people. You’re confident around
your guests, but also confident in leading and coaching your team to do the
same.

3. We need extra milers. So if you
think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into
it. When you tell a guest or team member you’re happy to help, you have to mean
it.

 

And now for the
good stuff...

Hospitality is all about looking
after people and we are committed to our people. We work hard to ensure you can
enjoy your job and are well rewarded. As well as excellent training,
development and progression opportunities, other benefits include:

  • Complimentary stay after 1 year's service
  • 50% off hotel stays
  • 40% off spa products
  • 25% off spa treatments
  • Complimentary meal in each of our restaurants, once a year
  • Gym access & weekly swim session
  • Special rate for Pride of Britain Hotels
  • Discounted surf lessons
  • On site parking

As well as regular awards and recognition:

  • Bi-Monthly recognition awards
  • Annual festive awards event
  • Long service awards dinner