Patient Service Advisor

7 hours ago

Gillingham, United Kingdom Medway NHS Foundation Trust Full time

Job summary

Patient Service Advisor

Division: Cancer and Core Clinical Services

Care Group: Cancer and Access

Band: 2

Salary: £23,615 per annum/pro rata

Interview date: Tuesday 3rd December 2024

The shift pattern is Mon/Tues 8-12 and Thurs/Fri 1-5

We are recruiting for an Patient Service Advisorwho shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

The successful post holder will be expected toact as the first point of contact for our patients and relatives, dealing with enquiries over the telephone and face to face.

As a Patient Service Advisor you will be able tomulti task during busy periods is essential, as is a friendly and helpful nature with the ability to adhere to Trust's strict confidentiality guidelines.

Our values are B old, E very Person Counts, S haring and Open and T ogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time ?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Job description

Job responsibilities

Ensure that all relevant case notes are available at the start of the clinic

Book in Patients for clinics held in allocated work area for each shift.

Confirm with Patient and update demographic information on relevant booking in system

Answer enquiries from either members of the public or staff, whether by telephone or in person

For outpatient clinics, update PAS system with RTT outcome and procedure codes for each patient

Book interpreters as required following Trust process

Make follow up appointments as required

To provide cover during periods of absence

Person Specification

Qualification

Essential

Good general education 5 GCSE A-C grades or equivalent, including Maths and English

Knowledge

Essential

Providing a quality service to support excellent patient care and experience

Skills

Essential

Proven Customer Care skills Computer literate, in particular use of MS windows and Outlook Excellent interpersonal skills

Values Based Question

Essential

How would you ensure you represent MFT in a positive way?

Experience

Essential

Experience of working within an acute hospital environment is desirable, but not essential

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