Group Head of Learning and Development

3 weeks ago

Bath, United Kingdom Andrew Brownsword Hotels Central Support Full time

The Opportunity

The Brownsword Group have
created arguably the most iconic collection of historic countryside and city
centre hotels, all wonderful properties set within beautiful grounds and
cities, all with their own stories to share. Generosity, quality and welcoming
hospitality is what they do very well. Being exceptional hoteliers has been the
core of the operation, creating a successful hospitality business.

 

Role:  We are recruiting
for a Group Head of Learning and Development to join our group of 14 hotels located across the UK, with a headcount of approximately 525 people. Initially
reporting to the CEO, and working closely with the group HR team, the role will
focus on  identifying, developing and implementing the group learning
& development (L&D) strategy, whilst folding this into the overall HR/
people strategy for our hotels. Importantly, whilst focussing on strategy, the
role will also involve some hands-on training delivery as well as management and
facilitation of external training through existing and new partners. 

 

Location: Our central support team for Andrew Brownsword Hotels and ABode hotels either work out of our beautiful town house office in central Bath, or remotely across the UK when needed, usually out of one of our stunning properties.

Our stunning office in the heart of Bath is a great location to work from, as well as to collaborate with the hotel central support team and wider group businesses, which are all based under one roof.  Regular travel
to the office and our hotels will be a key part of this position (you will need your own
transport for travel; we will of course cover your travel expenses and you can stay at
the properties you visit).  

 

Hours:  Full time, Monday to
Friday. 

 

What you'll be doing:

 


  • Identify learning needs for
    the hotel group and create an L&D strategy that addresses those needs.
  • Produce and continually
    develop a learning framework that is accessible to all levels of the
    business and provide clear pathways for learning and progression for all
    roles. 
  • Create and develop the
    training content and material to be used across the business, making sure
    it is always relevant, engaging and on trend, whilst in keeping with our
    agreed standards & values. 
  • Ensure that our agreed
    behaviours, skills and competencies are trained and coached across the
    business. 
  • Continually assess the
    effectiveness of training and coaching delivered across the group,
    adjusting course where needed. 
  • Be responsible for the
    on-going management and successful implementation of the group’s Learning
    Management System (LMS), including keeping our training structures
    relevant and up to date. 
  • Produce and successfully
    implement development programmes across the hotel group.
  • Manage the hotel group’s
    apprentice levy fund, making sure we always utilise this to develop our
    teams. 
  • Maximise partnerships with
    selected schools, colleges, and universities so that we foster positive
    relationships and produce an ongoing pipeline of great people for our
    properties. 
  • Produce regular reports and
    updates on the training function for the group. 
  • Be part of the wider people
    team, helping to support with people initiatives and challenges across the
    hotel group, including employee relations cases, from time to
    time.  

 

What you'll need:

 


  • Previous experience in an
    L&D role with considerable knowledge of hospitality operations and
    people & culture practices. 
  • Training qualifications may
    be helpful- but not essential. 
  • The understanding of
    statutory training requirements as well as best practise approaches to all
    areas of L&D. 
  • Capability to deliver
    statutory and qualification-based training, as part of internal training
    centre through Highfield or other accredited suppliers. 
  • Effective ability to train,
    motivate, coach, and develop others, both within and groups and one to one
    settings. 
  • To be commercially aware
    and manage L&D activity accordingly. 
  • The ability to design and
    deliver interactive, inspiring training sessions that consider all
    learning styles.
  • To be tech and data savvy,
    confident with online digital platforms, with experience in managing a
    Learning Management System (LMS).  
  • To be happy to travel for
    work regularly, including overnight stays (at our hotels) when needed.
  • Self-confidence, energy,
    enthusiasm.
  • Great attention to detail
    and excellent written communication.

 

To say thank you, we have many
perks:

 


  • Company
    laptop and phone
  • Private
    Pension and Healthcare
  • Access to
    the Central Support Management bonus scheme
  • Working
    from a newly developed office in Central Bath with regular team get
    togethers 
  • Treat
    yourself once in a while with lots of retail and hospitality perks through
    our Perkbox platform.
  • Excellent
    discounts across our family of hotels – you will be entitled to 25% off
    food & beverage in our hotels plus we offer an amazing staff rate of
    £25 B&B per person across the group & your friends and family get
    special rates too.
  • We
    understand it’s OK not to be OK, so we offer an externally run
    confidential helpline for any support you require about anything you might
    need as part of our Employee Assistance Programme.
  • Everyone
    can learn and develop - our development pathways are unique to us and are
    the best in the business.
  • We
    provide lots of opportunities for you to develop yourself and your own
    specific skillset, in your own time.
  • We like
    to say a special thank you for every year you are with us - our milestone
    awards include Champagne, afternoon tea, or dinner for you and someone
    special. When you reach the big milestones, you receive extra special
    gifts on top like longer hotel stays, extra days off and a unique gift
    especially chosen for you

 

 

About our family of hotels

We bring a family of hotels
together under one roof, ready to welcome guests with open arms, warm hearts
and experiences that are simply memorable.

Each of our hotels are unique,
individual, and quirky in personality. Quality is fundamental to everything we
do, and it is the simple things that matter. We believe everyone should feel
included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in
very special locations, from the award winning Gidleigh Park in Devon, the
900-year-old Amberley Castle to our cool city centre Abode Manchester set in a
19th century textile factory, two minutes from Piccadilly train station – to
see the whole group, take a look here www.brownswordhotels.co.uk



One click apply to become
part of our family that works hard & plays hard too, inspires and supports
each other and has a load of fun along the way.

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