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Front Desk Supervisor

2 months ago

Leicester, United Kingdom Stobart Full time
Job Description

We are currently seeking a Front Desk Supervisor to join our Operations team at our Leicester site.  As a Front Desk Supervisor you will monitor and control driver activity to ensure the plan is executed efficiently and consignments are tracking on time, escalating and reporting on issues as required, driver calls are handled effectively to minimise service disruption and operational delays & systems are updated to accurately reflect changes in driver activity and equipment detail

Shift Pattern: 4 on 4 off, 18:00 - 06:00

Salary: £27,316

Key Duties of a Front Desk Supervisor:

  • Receive and action calls from drivers via designated call-handling function
  • Follow up on enquiries from customer teams or team members, contacting drivers to obtain updates and recording information and updates in the system for reporting purposes
  • Pro-actively engage with drivers where required to promote teamwork and ensure successful execution of the Plan
  • Escalate to Planning any delay impacting driver shift time
  • Monitor consignments and escalate any potential service risks to the appropriate teams
  • Track and report on any Hypercare activity throughout the shift, escalating any At Risk consignments and ensuring that reporting is accurate
  • Deal with all deviations from the Plan including cancellations, returns, shortages, damages or refusals, issuing out the relevant communication and ensuring the system is updated
  • Monitor trailer types within the PepsiCo network to ensure adequate resource, escalating where appropriate
  • Assist with Despatch, Debrief, Customer Service and GTS housekeeping as directed by on shift management
  • Assist in investigation of late / failed deliveries to provide root cause information to Contract Manager
  • Update required reports / spreadsheets daily
  • Complete end of shift checks as required

Qualifications

  • Excellent communication skills
  • Calm under pressure
  • Systems knowledge
  • Organised with good attention to detail


Additional Information

As part of our drive to make Stobart a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

  • Annual Leave - Competative Hoilday Entitlement 
  • Pension - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer contribution
  • Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
  • Reward & Recognition – We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards.
  • Everyday discounts - via our benefit platform you will have access to 100's of retailer discounts for everyday savings  
  • Fitness - your wellbeing is important to us and being active is a great way to keep your body and your mind health. We have partnered with PureGym so you can save money on a no contract membership 

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam