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Team Leader
2 months ago
We’re looking for a Team Leader – Shared Services to join us in Bradford.
This is hybrid working – 2 days in the office, 3 days remote.
As part of the continued growth at Liberty Shared Services (LSS), as we go through an exciting period of expansion and change, we are looking for a Team Leader – Shared Services to focus on accurate, timely and consistent People advice.
In this Team Leader – Shared Services role, you will be a part of our Employee Services team and be responsible for leading, coaching and managing a team of Advisors/Administrators and the operational and regulatory compliance of your team, whilst collaborating directly with the wider business, People Team and internal stakeholders to understand and resolve employee related issues.
There has never been a better time to join Liberty Global. We’re a dynamic, high-growth and tech-led group of businesses, where you would be ideally suited as a proven Team Leader, accustomed to supporting your colleagues and query management, ideally in an HR, shared services, contact centre or large corporate environment, with the desire to develop your career with a global market leader.
What will you be doing?
Team Leadership and Culture Development: Lead, motivate, and inspire your team daily, fostering a positive culture that enhances employee engagement and delivers positive outcomes.
Performance Management and Coaching: Manage team performance through key metrics, provide structured feedback, and coach team members to continually improve their delivery of exceptional employee experiences.
Stakeholder Communication and Relationship Management: Maintain professional and effective communication with stakeholders and manage relationships to ensure alignment and support for team goals.
Customer Service and Support: Ensure excellent customer service for employees and managers, acting as the primary contact for escalations and providing policy and procedural advice.
Process Improvement and Confidentiality: Identify and implement process improvements for a seamless, employee-focused approach while maintaining high levels of confidentiality.
Project Delivery: Play a key role in all People projects, readiness for your team and feeding into what will enhance the employee experience based on past experiences.
Quality Assurance: Monitor and ensure the service delivery meets our quality and compliance standards against our set frameworks.
We tend to look for people with:
Proven Team Leader / Supervisory experience, with the ability to develop and motivate a team, preferably an HR, shared services, contact centre or large corporate environment.
The ability to utilise data and other key metrics to analyse performance and drive continuous improvement.
Experience in having difficult conversations and providing feedback in an effective and efficient way.
Excellent time management, prioritisation and stakeholder management skills, who’s able to deliver against a range of conflicting demands.
Strong communication and coaching skills with a proven track record of being able to influence at all levels.
A sound understanding of HR policies and procedures would be an advantage.
What’s in it for you?
Competitive salary
25 days annual leave with the option to purchase 5 more
Access to well-being and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
Matched pension contribution up to 10%
Access to our car benefit scheme
Access to our online learning platform to continue to develop and grow your career with us
The chance to join an innovative, fast-paced and passionate team
We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks, we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.
We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.
Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.
And we’re prioritising diversity, equity and inclusion in our workplace and communities while reducing our impact on the environment. We are using technology as a force for good, for our people, our partners and the planet.
Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.
We’re 100% committed to having a workforce that represents every part of our society. So, we’re keen to hear from candidates of all backgrounds and circumstances.
If your application is successful, your personal data may be used for a pre-employment screening check, which will be performed by a 3rd party provider (Sterling), on behalf of Liberty Global. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, qualifications, contact information, right to work, and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
You can read more about how we process your data here , and if you wish to exercise your privacy rights please contact:
