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Case Administrator

4 months ago

Milton Keynes, United Kingdom Brook Street Full time

I have an exciting opportunity for a Case Administrator role paying £11.44 per hour based in Milton Keynes. Initial contract length is until the end of October 2024 with the possibility of extension thereafter.
Hybrid Working possible after completion of training.
Summary

The job holder will provide administrative support within the Probation Service, ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties

o Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
o Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
o Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
o Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
o Provide cover for an effective and efficient reception and telephone enquiry service.
o Act as single point of contact within unit for specialist area of work as required.
o Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
o Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
o Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.

Working hours: Full time preferably 9am to 5:30pm with 5pm finish on a Friday. Flexibility to work Part-Time can be considered.

If this sounds like the role please apply online

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.