Macmillan Head and Neck Cancer Support Worker
4 weeks ago
Job summary
This is a Fixed Term/Secondment vacancy until 30/05/2025.
If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
An exciting opportunity has arisen for a full time Macmillan Head and Neck Cancer Support Worker to join an already established team.
The cancer support workers role is to develop and provide holistic needs assessments service for cancer patients and assist, support, and co-ordinate the pathway for patients under the supervision of the cancer CNS Team.
A large part of the role will be to be responsible for providing administrative and coordinative support to patients, families, providing holistic needs assessments and coordinating and monitoring the risk stratified follow up pathway.
Working under the supervision of the clinical nurse specialists, the support worker must ensure the efficient channelling and close co-ordination of the patient pathway ensuring robust communication between consultants, cancer nurse specialists, GP's and other staff involved in the cancer pathway.
The cancer support worker will be responsible in providing support to ensure the smooth co-ordination of pathways and effective communication within the wider MDT.
Main duties of the job
Under the guidance and supervision of the Head and Neck Cancer Clinical Nurse Specialists and information and Support from Macmillan services assist in the coordination of patient care throughout the pathway:To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
A key aspect of the role involves daily and direct ( face toface and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honestly and integrity.
Triage patients, using a risk assessment framework and initiate appropriate response according to the protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
The ability to travel between sites in a timely manner is essential.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 11/06/2024.
Person Specification
Qualifications and Knowledge
Essential
GSCE English Language and Mathematics (Grades A-C) or equivalent. Diploma/Level 4 qualification OR NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses.
Desirable
Counselling qualification.
Experience
Essential
Relevant health or social care experience. Experience in administrative role and in the use of data management. Experience in working in a multi-professional environment. Experience of support/teaching patients and carers.
Language Skills
Desirable
Welsh Speaker (Level 1)-
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