Business Performance Manager

4 weeks ago

London, United Kingdom North Middlesex University Hospital Full time

Job overview

We have an exciting opportunity for a Business Performance Manager to join our team at North Middlesex University Hospital.

The successful candidate will be a highly motivated individual with effective experience working as part of a team. This role is intrinsic to the continuous development of performance management across the organisation and applicants should have a successful track record at a senior level, highly developed analytical and numerical skills as well as a knowledge of performance management systems.

The main aim of this role is to support the Head of Performance and Elective Access and Service Leads in the delivery of national and local targets, clinical datasets, national audits, quality schedules, service improvement programs and internal clinical pathways.

The post holder will provide specialist expertise on the application and development of elective performance and quality standards across the organisation. The role also involves external stakeholder relationship management with various performance managers and ICB colleagues across the referral catchment area to ensure an effective elective care pathway delivery across North Central London (NCL).

The role will lead on the production, development and promotion of a range of statistical and information services relating to elective operational and quality performance.

Main duties of the job

Lead on all validation for the elective standards and compile monthly performance reports, including leading on the development of comprehensive operational performance reports for operational and clinical teams, with recommended actions for the improvement of RTT operational performance. Plan and manage the continuous improvement in quality and performance measurement across the Division through the continuous management, review and development of dashboard reports. Lead the monitoring of data completeness and quality and, with managers, ensure that actions are taken as required to improve accuracy and quality of data. Provide performance management expertise to the divisional teams, ensuring that performance metrics are interpreted correctly in relation to the work being performed. Lead the monitoring of contract activity, the completion and distribution of exception reports and the delivery of intelligence to commissioning leads in relation to the delivery of services against contracts. Collaborate with operational colleagues and commissioning leads to provide statistical evidence for the benefits of service design and redesign projects. Lead on improving local arrangements to support payment by results, the use of outcomes to monitor and improve performance Deliver analysis of clustering data to evidence the efficacy of differing approaches to service delivery between divisions

Working for our organisation

North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospital

Detailed job description and main responsibilities

The post holder will support the Performance Manager in breach validation and provide accurate breach analysis and comprehensive breach validation in accordance with national RTT Waiting Times. This post holder will support the RTT Waiting Times manager through the weekly patient tracking list (PTL) management processes in highlighting risks and issues that would potentially impact RTT performance or quality measure. Undertake specific projects to support the Trust in improving patient pathways, increasing patient satisfaction and improving efficiency. The post holder will be expected to work closely with colleagues and provide support where needed including cover during periods of leave.

Person specification

Education and Qualifications

Essential criteria

Educated to Postgraduate Diploma Level or equivalent senior management experience. Experience in analysing a wide range of complex data and providing detailed reports at a senior level In depth knowledge and experience of the use of IT in healthcare.

Desirable criteria

PRINCE2 / MSP Practitioner or equivalent project management qualification Degree in Business or with a substantial statistical element

Skills and Abilities

Essential criteria

Substantial management experience in a business and performance management role Substantial experience of working at a strategic planning / senior/ middle management level Experience of successfully leading substantial change management programmes using a project management approach Experience of working collaboratively with a broad range of stakeholders or professional groups with conflicting priorities to achieve a common aim Detailed knowledge of performance measurement and performance management processes Ability to identify issues relating to data quality and develop and implement procedures to overcome these

Experience

Essential criteria

Experience of working at a senior level within a customer focused and service environment. Working with staff at all levels across a multidisciplinary team in a variety of environments. Well-developed understanding of complex organisations and management systems and processes Expert analytical skills and an ability to interpret , collate and present complex information from a wide range of internal and external sources

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, (NLPSS) who conduct recruitment activities on behalf of NMUH.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your  identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit

NMUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of NMUH will have their original documents verified using this technology.

By applying for this post you are agreeing to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

If you are an  EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.

If you require sponsorship  for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the 

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