Customer Service Consultant

6 months ago

Northampton, United Kingdom Skipton Building Society Full time

Hours:

In a full-time Branch based role; you will be working 36 hours,8.45am - 5.00pm across Monday to Saturday to support branch operating hours.

Salary:

£24,658 Per Annum

Closing Date:

Sun, 16 Jun 2024

We are recruiting for a Customer Relationship Consultant within Northampton branch.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse. 

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products, and services that we offer. You will also engage with our customers through our ‘My Review’ appointments which is a great opportunity to understand and discuss our customers financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through. 

Together, you can help us build a better Society.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

Annual discretionary bonus scheme: on average our Customer Relationship Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1972 per annum. 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years. Holiday trading scheme allowing the ability to buy and sell additional annual leave days Matching employer pension contribution (up to 10% per annum) A commitment to training and development Private medical insurance for all our colleagues 3 paid volunteering days per annum Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society. Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers. Conducting ‘My Review’ customer appointments face to face, virtually or by telephone. Proactively contacting our customers over the phone to identify and discuss their needs. Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly. Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately. Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

Passion about delivering exceptional customer service and challenge themselves to go the extra mile for colleagues and customers, to help us grow and achieve our business objectives. Have previous experience of working in a customer service or sales environment whether that be face to face, telephony or Financial Services environment is beneficial. Enjoy meeting new people and engaging in purposeful conversation Work well with others, with a ‘one-team’ mindset across multiple channels. Are effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes.  React fast when the day gets busy and handle a wide variety of different customers – with excellent time management Are open to a broad range of activities even if outside of standard expectations Are able to grow, adapt and change accommodating business needs and priorities 

  • Consultant - Camhs

    6 months ago

    Northampton, United Kingdom Service Care Full time

    **CAMHS Consultant** Opportunity available for a GMC Registered Consultant to work Part Time on a Permanent contract within a Mental Health Team, Based in Northampton The team sits within a Mental Health CAMHS setting with the role predominately working with a highly specialist multi-disciplinary team to provide in-patient care consisting of a Specialty...

  • Bosch Customer Service Specialist Apprenticeship

    6 months ago

    Northampton, United Kingdom Service MOT Repairs Full time

    _This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._ This role is based at Service MOT Repairs, Northampton. A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers. A large part of your role would be dealing with...

  • Customer Service Host

    6 months ago

    Northampton, United Kingdom Aspers Group Full time

    What can we offer you? Flexible working patterns, cycle to work scheme, reward and recognition programme and a service-based incentive scheme. Plus: - Opportunity to work as part of a friendly and enthusiastic team. - Huge potential to progress within the business. - Employee assistance programme, WeCare which includes 24-hour access to a GP for...

  • Customer Service Advisor

    6 months ago

    Northampton, United Kingdom Interaction Recruitment Full time

    **Customer Service Representative - Office working** Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience. **Employment Type**:Full-time temporary to permanent position. **Working Hours**: Monday to Friday - 11am -...

  • Outbound - Customer Solutions Consultant

    6 months ago

    Northampton, United Kingdom Simply Business Full time

    **Remote** **Starting Salary of £24,500 plus commission OTE of £31,000-34,000 in year 1.** - Our **Insurance Sales Consultants** are pivotal to understanding the needs of and providing solutions to prospective customers. Our Insurance Sales Consultants do this by making outbound calls to sell insurance policies following the sales and renewals processes...

  • Customer Experience Consultant

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Simply Business Full time

    About Us">We're Simply Business, a leading provider of insurance solutions for businesses. Our goal is to help entrepreneurs like you succeed by offering tailored insurance products and exceptional customer service.This role offers a unique blend of customer-facing and sales responsibilities, making it an exciting opportunity for those who enjoy interacting...

  • Customer Consultant

    2 months ago

    Northampton, United Kingdom CV-Library Full time

    Sytner Group are excited to offer a Permanent Sales Executive role with the potential to make a generous commission. Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Sales Executive means you will be the key point of...

  • Customer Service Advisor

    6 months ago

    Northampton, United Kingdom Interaction Recruitment Full time

    **Customer Service Representative - Office working** Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience. **Employment Type**:Full-time temporary to permanent position. **Working Hours**: Monday - Friday 8am - 5pm with alternate...

  • Customer Service

    6 months ago

    Northampton, United Kingdom Impact Recruitment Full time

    **Customer Service Coordinator** **Northampton, NN3** **Permanent** **Monday to Friday** **£24,000** **Are you looking for a more senior customer service role that could lead to a Team Leader position?** **Do you have a desire to help people and looking for a varied administration role?** - **If this sounds like you, we have the perfect opportunity...

  • Part Time Customer Service Advisor

    6 months ago

    Northampton, United Kingdom Interaction Recruitment Full time

    **Customer Service Representative - Office working** Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience. **Employment Type**:Full-time temporary to permanent position. **Working Hours**: Monday - Friday, 4pm -...

  • Destination Services Consultant

    6 months ago

    Northampton, United Kingdom GO Destination Services Full time

    GO Destination Services has been providing domestic and international relocation services for over 20 years. Our goal is to provide personalized relocation services for professionals relocating to a new city. As a Destination Service Consultant, you will provide personalized relocation services for professionals relocating to Northampton/Caswell,...

  • Sales Consultant

    6 months ago

    Northampton, United Kingdom Sytner Group Full time

    Sytner Group are excited to offer a Permanent Sales Consultant role with a competitive basic salary and the potential to make a generous commission & OTE. Our Sales Consultants really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships. Joining us as a Sales Consultant means you...

  • Customer Service Agent

    6 months ago

    Northampton, United Kingdom Carousel Car Parts LTD Full time

    We are currently recruiting for a Customer Service Advisor. As a Customer Service Advisor you will be dealing with the company's clients delivering a high level of Customer Service from start to finish. **As a Customer Service Advisor you'll need to have**: - Previous experience in customer services industry - Great communication at all levels - Attention...

  • Customer Service Advisor

    6 months ago

    Northampton, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: - Customer Service Advisor - We have immediate start for a Customer Service Advisor in Northampton - Details - Salary - £11.00ph - Working Hours are - Full time, Monday - Friday 0730 - 1600 - Location - Northampton - Duration - Temp to perm - Role of a Customer Service Advisor- Deal with customers, suppliers, and members of...

  • Customer Service Administrator

    3 months ago

    Northampton, United Kingdom Hays Full time

    Customer Service Administrator, Temporary Role, Northamptonshire Based, Immediate Start Customer Service AdministratorNorthamptonshire basedTemporary Contract A Customer Service Administrator is responsible for providing exceptional customer service and handling administrative tasks related to customer interactions. They act as the primary point of contact...

  • Customer Service Administrator

    3 months ago

    Northampton, United Kingdom HAYS Full time

    Customer Service Administrator, Temporary Role, Northamptonshire Based, Immediate Start Customer Service AdministratorNorthamptonshire basedTemporary Contract A Customer Service Administrator is responsible for providing exceptional customer service and handling administrative tasks related to customer interactions. They act as the primary point of contact...

  • Customer Service Advisor

    6 days ago

    Northampton, United Kingdom Search Full time

    Customer Service Advisor - On-site Location: Northampton, NN6Position: Temporary, Full Time (8 weeks)Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)Pay: £11.44 per hour Drivers preferred due to remote location!Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently...

  • Customer Service Coordinator

    6 months ago

    Northampton, United Kingdom Impact Recruitment Full time

    **Customer Service Coordinator** **Temporary on going until September** **Northampton, NN4** **Monday to Friday, 8am-4pm / 10am-6pm rotating weekly** **£25,500 per annum plus excellent benefits** **Are you passionate about providing excellent customer service?** **Are you an efficient administrator who pays great attention to detail?** **Are you an...

  • Customer Service Advisor

    1 month ago

    Northampton, United Kingdom CV-Library Full time

    Job Advert: Customer Service Advisor Location: Northampton Position: Temporary, Full Time (8 weeks) Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern) Pay: £11.44 per hour About the Role: Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a...

  • Customer Service Advisor

    6 months ago

    Northampton, United Kingdom West Northamptonshire Council Full time

    About the role Join our Customer Service Centre team and play a crucial role in maximizing the resolution of customer inquiries at the initial point of contact. We're committed to achieving key objectives, including resolving up to 80% of queries on the first interaction, enhancing customer satisfaction, and minimizing the need for customers to make repeat...