Repair Customer Claims Handler

3 weeks ago


Leicester, United Kingdom Hastings Direct Full time

Location : Leicester

Salary: £23,500

Contract : Hybrid Working (1 day week in the office after training)

Hours: Monday to Friday 9am-5:30pm (No weekends)

Exciting Opportunity at Hastings Direct Join our repair claims team in Leicester and be part of an exceptional, customer-centric role. We are dedicated to making our customers' claim repair journey as smooth as possible by proactively chasing updates from suppliers, updating, and setting expectations with our customers, to settle claims at the earliest opportunity.

No prior experience is necessary - if you have customer service experience, we provide all the training, tools, and support to kick-start your career in insurance and claims. Don't miss this chance to join a dynamic team and make a real difference for our customers

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that. Speaking to thousands of customers every day, giving them the high-quality service, they deserve, and ensuring we deliver the best insurance service. Join our Repair Customer claims team and you’ll play a key role in our service providing a smooth claim journey and ensuring our customers get back on the road as soon as possible.

What we’re looking for:

• Outstanding customer service skills, the ability to empathise, and to identify the best possible solutions to support our customers.

• Excellent active listening skills.

• Natural ability to lead conversations.

• Proactive in your approach to work.

• Organisational skills with the ability to prioritise workload.

• Excellent verbal and written communication skills.

• High attention to detail.

What will you be doing?

• Ensuring a seamless repair journey for our customers by proactively coordinating updates and setting expectations.

• Validating claims and policies.

• Ensuring system information is up to date and accurate.

• Demonstrating effective planning and organisational skills.

• Making and taking calls from internal and external stakeholders.

• Working towards department and business targets.

• Referring any suspected fraud cases to our Specialist Unit.

• Payment processing.

What we offer:

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training, and development you need as well as many benefits.

Benefits:

• Competitive starting salary £23,500

• Up to 5% on target bonus with a maximum pot of up to 10% available, depending on personal and company performance

• Specialist training to help support and guide you through your career framework.

• 33 days holiday per year, including Bank Holiday

• Flexible pension plan with a company match of up to 10%

• Excellent Wellbeing programme

• High street discounts

• Flexible benefits (holiday buy/sell, Dental, Optician plans, Digital GP access and more)

• Discounted Hastings Direct products

• Plus, a lot more that we would love to bring to life with you

-


Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Job posting end date:



  • Leicester, United Kingdom Hastings Direct Full time

    Location: Leicester **Salary**: £23,500 Contract: Hybrid Working (1 day week in the office after training) Hours: Monday to Friday 9am-5:30pm (No weekends) Exciting Opportunity at Hastings Direct! Join our repair claims team in Leicester and be part of an exceptional, customer-centric role. We are dedicated to making our customers' claim repair journey...


  • Leicester, United Kingdom M&E Accident Repair Centre Full time

    Job Title - Insurance Claims Advisor Location - Leicester, LE4 9HR Salary - £24,000 - £28,000 + up to £6000 bonus Duration - Permanent / Full Time Are you a passionate, eager, and enthusiastic individual who is looking for an opportunity with a company that rewards success and believes in effective team working? M&E Accident Repair Centre are one of...


  • Leicester, United Kingdom Hastings Direct Full time

    Location: Leicester Salary: £23,500 Contract: Hybrid Working (1 day week in the office after training) Hours: Monday to Friday 9am-5:30pm (No weekends) Exciting Opportunity at Hastings Direct! Join our repair claims team in Leicester and be part of an exceptional, customer-centric role. We are dedicated to making our customers' claim repair journey as...


  • Leicester, United Kingdom Hastings Direct Full time

    Location: Leicester Salary: £23,500 Contract: Hybrid Working (1 day week in the office after training) Hours: Monday to Friday 9am-5:30pm (No weekends) Exciting Opportunity at Hastings Direct! Join our repair claims team in Leicester and be part of an exceptional, customer-centric role. We are dedicated to making our customers' claim repair journey as...


  • Leicester, United Kingdom MPJ Recruitment Ltd Full time

    **Casualty Claims Handler** **£28,000-£32,000 DOE plus bonus** **Monday-Friday** **Tamworth** MPJ Recruitment are proud to be working with a leading insurance business based in the Tamworth area, we are looking for experienced Casualty Claims Handlers with 12+ months experience working in a similar role. Our client offer excellent progression...


  • Leicester, United Kingdom Cameron James Full time

    **Personal lines / SME Insurance Claims Handler - North Leicester - Part time considered*** **Are you an experienced Claims Handler looking for a new opportunity?** **Salary to £30000 DOE, & Flex Benefits - On site Parking available** **Our client is a Leading Independent Insurance Broker based in North Leicestershire** Due to continued expansion is...


  • Leicester, United Kingdom Hastings Direct Full time

    Location: Leicester Hybrid Working (1 day week in the office after training) £21,400-£23,100 (Depending on experience) Monday to Friday 9am-5:30pm (No weekends) We have an exciting opportunity at Hastings Direct to be part of your newly formed claims team in Leicester. This role is customer-centric, requiring you to provide excellent claims service to...

  • Hybrid Claims Handler

    2 months ago


    Leicester, United Kingdom Hastings Direct Full time

    We have a brand-new opportunity for Claims Handlers to come and join our Home Claims department. This area is experiencing excellent growth and development so has the benefit of long-term progression opportunities. You will be assisting and supporting our customers when they need us the most by proactively managing a portfolio of home claims cases and...

  • Claims Handler

    2 days ago


    Leicester, United Kingdom Idex Full time

    Are you a Claims Handler looking for a new role or just feel a little stagnant in your current role and wondering what else is out there? You will be joining a successful claims within this award winning Broker, they are dedicated to connecting top talents with outstanding career prospects and this position is no exception. As an integral member of the...


  • Leicester, United Kingdom Hastings Direct Full time

    Location: Leicester or Bexhill (Hybrid Working - 1 day a week in the office) Working Hours: Monday - Friday 09:00 - 17:30 (NO WEEKENDS!) **Salary**: Starting salary of between £25,200 - £27,300 dependant on experience. We are looking for a number of Claims Handlers to join our Third-Party Property Damage department. This is an ideal role for those with...


  • Leicester, United Kingdom Hastings Direct Full time

    We have a really exciting opportunity for Claims Handlers to come and join our **BRAND NEW** Home Claims department. This area is experiencing excellent growth and development so has the benefit of long-term progression opportunities. You will be assisting and supporting our customers when they need us the most by proactively managing a portfolio of home...

  • Claims Advisor

    1 week ago


    Leicester, United Kingdom Tate Full time

    This role focusses on providing a professional reservation, rental management and complaint handling service to Motor Insurance and Accident Replacement customers. You will pride yourself on providing an excellent level of customer service when processing First Party, Intervention and Credit Hire reservations and be confident in dealing with Motor...


  • Leicester, United Kingdom Rotate On behalf of TC Full time

    Many of our colleagues enjoy the flexibility of working both from the office and home, fostering a balanced work-life dynamic. Our office environment offers bright and spacious surroundings conducive to collaboration and interaction among colleagues. We prioritise understanding and supporting our colleagues, which is why we've embedded flexibility into our...

  • Claims Advisor

    3 weeks ago


    Leicester, United Kingdom Tate Recruitment Nottingham Full time

    **Insurance Claims Advisor** **LEICESTER** **OFFICE BASED** **£24,000** This role focusses on providing a professional reservation, rental management and complaint handling service to Motor Insurance and Accident Replacement customers. You will pride yourself on providing an excellent level of customer service when processing First Party, Intervention...

  • Claims Advisor

    6 days ago


    Leicester, United Kingdom Tate Recruitment Nottingham Full time

    **Insurance Claims Advisor** **LEICESTER** **OFFICE BASED** **£24,000** This role focusses on providing a professional reservation, rental management and complaint handling service to Motor Insurance and Accident Replacement customers. You will pride yourself on providing an excellent level of customer service when processing First Party, Intervention...

  • Claims Advisor

    1 week ago


    Leicester, United Kingdom Tate Recruitment Nottingham Full time

    **Insurance Claims Advisor** **LEICESTER** **OFFICE BASED** **£24,000** This role focusses on providing a professional reservation, rental management and complaint handling service to Motor Insurance and Accident Replacement customers. You will pride yourself on providing an excellent level of customer service when processing First Party, Intervention...


  • Leicester, United Kingdom M&E Accident Repair Centre Full time

    Can you deliver world class customer service? Industry experience preferred but not essential - providing you have excellent organisational skills and high degree of attention to detail, we are happy to train you in this position. The role will be busy and varied, covering all aspects of a busy reception and claims handling, therefore you will need to...


  • Leicester, United Kingdom M&E Accident Repair Centre Full time

    Do you thrive in a fast paced environment? Can you deliver world class customer service? Industry experience preferred but not essential - providing you have excellent organisational skills and high degree of attention to detail, we are happy to train you in this position. The role will be busy and varied, covering all aspects of a busy reception and...


  • Leicester, United Kingdom Aon Full time

    Insurance Claims Handler/Administrator Are you looking for a new challenge with the opportunity to build a successful career with one of the largest insurance brokers in the world? If so, Aon Business Services in Leicester are offering an exciting opportunity to join a well-established and dynamic team servicing clients from around the globe. At Aon, we...


  • Leicester, United Kingdom Hastings Direct Full time

    Leicester-Hybrid working Full-time, Monday – Friday 09:00 – 17:30 NO WEEKENDS! Salary £23,500 At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance...