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Resident Service Assistant

2 months ago

London, United Kingdom Dove & Hawk Full time

Resident Service Assistant - North Acton - £30,000 plus 10% discretionary bonus

My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting residential Build-to-Rent development comprising of 170 units in North Acton.

You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.

Key Responsibilities

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
  • Responding to rental enquiries, booking in and conducting viewings and agreeing offers
  • Aiming to achieve 97% and above occupancy
  • Completing all applicant vetting
  • Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
  • Processing offers and completing all tenancy documentation
  • Providing weekly statistics on enquiries and producing market analysis on rents
  • Negotiating renewal tenancy terms and processing the relevant documentation
  • Provide first class customer service to residents
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns
  • Work alongside the Building Manager to ensure H&S statutory requirements are met across the development

Skills, Knowledge and Experience

  • Previous BTR/Lettings/Property Management experience required
  • Strong Customer Service background
  • Ability to think on their feet and make considered decisions with a common-sense approach
  • Outgoing, warm and friendly personality with a positive attitude
  • Organised, meticulous and tenacious
  • Excellent written and spoken communication
  • IT literate and Social Media savvy
  • Strong financial management skills

Working Hours: Usually Monday to Friday 9am to 6pm (Occasional weekends, 5 over 7 days)
Salary: £30,000 plus 10% discretionary bonus
Extensive benefits: please ask for benefits booklet

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