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Field IT System Technician

2 months ago

London, United Kingdom M Group Services Full time
About The Role

About Us

Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.

About the role

Morrison Water Services is currently looking to recruit Field IT Systems Technician to work on our Thames Water Capital Delivery contract in South London and Thames Valley.

As the Field IT Systems Technician, you will be responsible for ensuring all Operatives are trained and equipped with data capture devices, and dealing with daily issues that arise. You will support Operatives over the phone, remotely and on-site with any technical issues and provide face to face on site training to operatives on the use of tablets and apps generated for tablets. 

You will be responsible for setting up new phones/tablets with required applications and giving training on how to use them and also be competent creating/modifying user logins and reset passwords on request. You will investigate any system issues working closely with the I.T Contract Support Team, analyse the issues and translate to team members. You will need to keep an issue log and update regularly to ensure all issues are closed in a timely manner. You will assist in creating user guides and briefing notes when required due to implementation of new systems or systems changes and have a strong operational understanding of a water site set up

The Key Requirements

Do you have excellent analytical, troubleshooting, problem-solving skills? Are you experienced in using MS Visio and Power Bi? This would be advantageous. Have you had experience in an application support role? This would be advantageous. Do you have a good understanding of Android OS? Do you have a methodical approach to problem solving? Can you work independently and under pressure.?

Our Vision

At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.

This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.

The Next Step...

So you know, all our applications are reviewed by humans, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.

#mws

Notes/Brief for Recruitment Team: About The Company

M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.

At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.