Lettings Advisor

The vacancy

If you are passionate about providing a level of customer service you would be happy to receive yourself and enjoy building relationships and getting to know people - you belong at Bromford.

Our lettings team are responsible for the effective day-to-day management and delivery of lettings across the business. You’ll work with internal colleagues and local authorities to ensure a fair allocation of properties, ensuring they are managed in a timely and accurate manner. If you have experience in housing or lettings, it will help you hit the ground running.

You will guide new customers through the lettings process, ensuring information and records are gathered and issued following policy and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, working closely with our empty homes team to minimise void time. You will maintain and manage shortlists for advertised properties under the appropriate local authority and Bromford policies, ensuring a fair and transparent process.

Ultimately, your work will help us achieve some important targets, but the most rewarding part of the job is seeing people and families manage their own homes, to build brighter futures and thrive.

This role is permanent, full time and subject to a basic DBS check. You’ll be based in our Stowe Road office (WS13) Regular home working is available. 

As part of our team, you’ll play a vital role in helping us provide safe, secure and warm housing to over 100,000 people. But working with us is about so much more than putting a roof over someone’s head, it’s about building trust, building relationships and enabling all kinds of people to achieve more, chase their ambitions and build a brighter future for themselves.

In this role, we want you to bring:

· Experience in a front-line customer-facing role. Experience within housing or lettings will be beneficial to help you hit the ground running but not essential, we are more interested in you being passionate about customer service

· Excellent communication with colleagues and customers alike, in an engaging and welcoming way 

· A positive attitude and a consistent, engaged team player. Proactive and able to prioritise and organise your workload 

· Supporting our prospective customers though the lettings journey, helping our customers to find the right home so they can thrive 

· Working in a high performing team to achieve KPIs and ensuring our homes are let fairly and transparently in line with our policies

· Excellent IT skills, attention to detail, and an excellent work ethic 

· Your commitment to our DNA and be a great ambassador for Bromford.

If you have previous experience in roles such as lettings officer, housing income officer, housing officer, lettings negotiator, estate agent or customer service agent this could be the ideal role for you. 

Closing date for applications is May 1st with interviews taking place on May 10th.

About us

We are a housing association- one that owns and provides 46,000 homes for people who can't access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to providing a culture where our customers, our colleagues and our partners feel valued for being unique. We empower individuals to reach their full potential within an open, fair and supportive environment. In return we expect everyone to be respectful, collaborate effectively and embrace diversity. By listening, learning and acting we aim to constantly evolve our ambitions for equality, diversity and inclusion to ensure we can always achieve our purpose.

Great Place To Work Certified

Bromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on ‘UK’s Best Workplaces for Wellbeing’ list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.

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