Store Manager
1 month ago
We see you, we celebrate you, we want you
Who we areYou might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The roleAs a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this mission.
You will be responsible for creating and executing "top box" goals for both the store and your team, ensuring that every decision aligns positively impacting these. You will constantly evaluate progress towards these goals, you will shape the team structure to optimise performance. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience, and you can count on our full support in these endeavours.
Key informationContract hours: 32-40 hours
Telephone interview date: 22nd of August
Trial shift and in-person interview date: 24th of August
Start date: Dependent on the successful candidate
What will you be responsible for as a Store Manager?
- Recruit a team of people passionate about customer experience and putting their customers at the heart of everything they do.
- Develop a customer centric team through training, consistent feedback and seeing you lead by example.
- Leading a management team to help you achieve the store's top-box goals
- Delegating to your management team in order to achieve the needs of the customer and the store.
- Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
- Managing the finances of your store, from setting an annual budget to driving sales and effectively controlling staffing levels and stock with customers in mind.
- Maintaining a beautiful store with effective merchandising, high standards of cleanliness and strong stock management that enhance the customers' experience in your store.
- Networking with your local community to enhance your customer's experience when they come into your store..
- Developing yourself as a manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business.
- Creating and facilitating a shopping experience that encourages your team to consistently make their customers day
Skills, Knowledge and ExpertiseCustomer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers day. A Store Manager is at the helm of this, and should be motivated by this.
Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)
- Financial childcare support on return to work
- Flexible working
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.
In the UK we currently have offices located in Poole, Dorset and Soho, London.
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