Care Navigator/Administrator

1 month ago


Droitwich Spa, United Kingdom The Spa Medical Practice Full time

Job summary

The Spa Medical Practice inDroitwich are looking to recruit an Administrator/Care Navigator for their busysurgery serving 10800 patients in Droitwich.

Main duties of the job

The job involves:

dealing with telephone queries and signposting patients to appropriate services working on the front reception desk dealing with patients face to face dealing with queries from the whole practice team as required supporting in the administration functions of the practice fitting into a busy and professional reception team covering an array of other patient focussed tasks.

About us

You will be part of a small team, working together to provide support to patients and clinical members of the practice team, in a modern purpose build health centre close to the town centre.

Job description

Job responsibilities

oBJECTIVES:

To provide a supportive first point of contact for patients, their families and visitors at the practice.

To support the clinical teams in their roles and be an active member of the practice team.

KEY AREAS OF RESPONSIBILITY

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

1. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

2. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

3. Process patient requests for appointments

4. Initiate contact with and respond to requests from patients, team members and external agencies

5. Enter code data onto the clinical system.

6. Photocopy documentation as required

7. Data entry of new and temporary registrations and relevant patient information as required

8. Input data into the patients healthcare records as necessary

9. Direct requests for information, SAR, insurance/solicitors letters and DVLA forms.

10. Manage all queries as necessary in an efficient manner

11. Carry out system searches as requested

12. Maintain a clean, tidy, effective working area at all times

13. Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as request

15. Participate in practice audit as directed by the audit lead

16. Support administrative staff, providing cover during staff absences

17. Scan patient-related documentation and attach scanned documents to patients healthcare records

18. Complete opening and closing procedures in accordance with the duty rota

19. Any other duties commensurate with the role and competencies as deemed appropriate.

Person Specification

Qualifications

Essential

GCSE or equivalent grade A to C in English Language and Maths

Desirable

Medical Terminology qualification PMC qualification

Experience

Essential

Experience in a Health Care setting or customer facing role Able to demonstrate excellent Customer service skills through previous roles Good time keeping Flexible

Desirable

Knowledge of EMIS Clinical system Knowledge of Docman Knowledge of AccuRX messaging
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