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Healthcare Administration Specialist
2 months ago
Job Overview
The Spa Medical Practice is seeking a dedicated Administrator/Care Navigator to join our dynamic team, providing essential support to our patient community.
Key Responsibilities
The successful candidate will be responsible for:
- Managing incoming telephone inquiries and directing patients to the appropriate healthcare services.
- Engaging with patients at the front reception area, ensuring a welcoming environment.
- Addressing inquiries from various team members as needed.
- Assisting with administrative tasks to support the overall operations of the practice.
- Collaborating with a professional reception team to fulfill a variety of patient-centered duties.
About Our Practice
As part of a close-knit team, you will play a vital role in supporting both patients and clinical staff within a modern healthcare facility.
Primary Duties
Objectives:
To serve as a reliable first point of contact for patients, their families, and visitors at the practice.
To assist clinical teams in their functions and actively contribute to the practice's objectives.
Core Responsibilities
The following are the essential duties of the Care Navigator role:
- Effectively guide patients to the appropriate healthcare professional based on their needs.
- Handle incoming calls, transferring or addressing requests as necessary.
- Process appointment requests from patients.
- Initiate and respond to communications from patients, team members, and external organizations.
- Accurately enter data into the clinical system.
- Photocopy and manage documentation as required.
- Input new and temporary registrations and relevant patient information.
- Update patient healthcare records as needed.
- Direct requests for information and documentation appropriately.
- Manage queries efficiently.
- Conduct system searches as requested.
- Maintain a clean and organized workspace.
- Oversee the reception area and noticeboards.
- Assist clinical staff with general tasks as requested.
- Participate in practice audits as directed.
- Provide administrative support during staff absences.
- Scan and attach patient-related documents to healthcare records.
- Follow opening and closing procedures as per the duty schedule.
- Undertake any other relevant duties as required.
Candidate Profile
Qualifications
Essential:
- GCSE or equivalent in English Language and Mathematics (grades A to C).
Desirable:
- Qualification in Medical Terminology.
- PMC qualification.
Experience
Essential:
- Previous experience in a healthcare environment or customer service role.
- Proven track record of excellent customer service skills.
- Strong time management abilities.
- Flexibility in work approach.
Desirable:
- Familiarity with EMIS Clinical system.
- Knowledge of Docman.
- Understanding of AccuRX messaging.
