Patient Administrator

2 months ago


Droitwich, Worcestershire, United Kingdom Circle Health Group Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Administrator to join our team at Circle Health Group. As a key member of our healthcare operations team, you will play a vital role in ensuring the smooth running of our patient administrative processes.

Key Responsibilities
  • First Point of Contact: You will be the first point of contact for all persons attending the hospital, including patients, staff, visitors, consultants, and contractors.
  • Referral Management: You will be responsible for the day-to-day management of referrals from the Referral Management Centre, including triage and adherence to the 18-week Referral to Treatment within set timescales.
  • Patient Queries: You will handle all patient queries efficiently and professionally, ensuring that patients receive a high level of service.
  • Administrative Support: You will provide administrative support to the healthcare team, including managing patient records, updating systems, and maintaining accurate records.
Requirements
  • Maths and English GCSE: You must have Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence.
  • IT Skills: You must be proficient in the use of a PC, including software and systems.
  • Previous Experience: You must have previous administration experience in a private healthcare environment.
  • ERS Systems: Previous experience working with ERS systems is desirable.
What We Offer
  • Competitive Salary: We offer a competitive starting salary and access to a wide range of employee benefits.
  • Private Pension Scheme: We offer a private pension scheme to support your retirement planning.
  • Private Healthcare Scheme: We offer a private healthcare scheme for treatment at our hospitals, covering pre-existing medical conditions.
  • Friends and Family Discounts: We offer discounts on hospital services for friends and family.
  • Family Friendly Policies: We offer enhanced maternity, paternity, and adoption pay, as well as other family-friendly policies.
  • Non-Contributory Life Insurance: We offer non-contributory life insurance to provide peace of mind.
  • Staff Engagement Hub: We offer access to a staff engagement hub with discounts and rewards.
  • Wellbeing Support: We offer access to resources, tools, and services to support your wellbeing.
  • Employee Recognition: We offer employee recognition programs to recognize and reward your hard work.
  • Training and Development: We offer industry-leading training and development opportunities to support your career growth.

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