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Retirement Living Service Manager
4 months ago
Are you a People Person?
We have a fantastic opportunity for a Service Manager within the Retirement Living Housing Operations team, working to ensure the effective day to day operational management of several Platform Housing Retirement Living locations and teams.
Our Retirement Living needs to be a destination place to live with the technology to support customers enabling them to maintain an independent lifestyle in the comfort of their own home. Our Retirement Living Service Managers are given a real level of autonomy to manage ensuring our customers are provided with a first-class service and can really feel at home.
This role is on a 6 month fixed term contract.
What could you be doing?
As one of our Retirement Living Service Managers, you will manage and support teams to provide first class services and achieve great customer, colleague and partner/stakeholder engagement, experience and satisfaction. You will assist with developing and embedding operational practice and procedures.
You will provide support to the teams, to ensure quality assurance relating to building safety, including fire safety management, creating safe and welcoming environments for customers at all times.
You will be accountable for proactive voids and lettings management, ensuring that robust marketing processes are in place to reach target audiences and you will ensure the customer pathway for all new customers generating high levels of customer satisfaction and sustainable tenancies.
The role will cover various Retirement Living locations across our operational area primarily located in Leicestershire and the Derbyshire Dales at least 3 days a week, with the rest of your time working from home. You will be required to travel to the two main offices in Birmingham and Worcester on occasions for meetings and other events.
Some things we need from you
- You will have experience of working in a Supported or Housing management related field including the management of a dispersed workforce.
- Great People Management skills, including motivational team building and people engagement skills.
- Housing Management knowledge with ability to monitor and manage risk, compliance and building safety checks.
- The ability to deliver excellent customer experience and engagement, ensuring appropriate data handling and controls.
- Maintain good customer relationships, internally and externally
- The ability to develop effective procedures and implementation
- An understanding of equality, diversity and inclusion / impact assessments.
- Experience of setting, monitoring and managing budgets.
- You will be able to manage multiple priorities at once with effective organisational and planning skills.
- It is essential you have a driving licence and access to own vehicle with business use.
- This role also requires an Enhanced DBS.
Some of our great benefits include
- 28 days annual leave (pro rata) with the opportunity to buy and sell leave
- Family friendly policies
- Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Reward & Recognition scheme with retailer discounts and cash back
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Supportive working environment with great learning and development opportunities
If you would like any further information on the role or would like to arrange an informal chat, please feel free to contact
