Service Manager

2 weeks ago

York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for enthusiastic and well-motivated individuals, to join the Radiology Team as a Service Manager. The post will be based at York Hospital.

The Radiology Department consists of 5 admin teams and requires close liaison with our Radiographers and Radiologists to deliver a high quality service for our patients. We have in the region of 2000 elective patients attending for imaging on our York and Selby sites each week. In addition to this we also provide a 24/7 acute service to emergency admissions through CT and x-ray.

The successful candidate will have excellentline management andcommunication skills; will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others.Youmust have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantlyyoumust have a flexible and patient centred approach.

Main duties of the job

The successful candidate will be required to:

Providesuccessful and structuredmanagement support on a daily basis. The main focusbeing the management ofday-to-day operational issues,ensuring thesmooth running of all the department's services. Assist the Operational Manager in the maintenance and development ofappointment systems and administrative functions. Support the Operational Manager in investigating and responding to patient complaints and concerns, in an appropriate and timely manner, in accordance with Trust policy. Be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatients to enable the specialty to meet access targets Develop the Admin Coordinators, Team Leaders and their teams, through robust training, coaching and feedback to develop a robust service provision and opportunity to develop and grow.

You will be responsible for line managing of a team of secretarial and administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.

You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications

Essential

Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience. Educated to Degree Level OR have equivalent experience

Desirable

ECDL

Knowledge and Experience

Essential

Previous Administrative experience (3 years minimum), 1 year's Staff Management/ Supervisory experience Computer literacy skills to RSA3/NVQ3 Level Previous experience of dealing with sensitive and/or complex situations

Desirable

Experience of dealing with confidential information

Personal Attributes

Essential

Self-discipline/motivated to function independently, but also able to motivate others

Skills

Essential

Able to organise and prioritise both own workload and that of others as required Ability to practice delegation, negotiation and motivation skills. Ability to exercise sound judgement in relation to problem solving

Desirable

Experience of managing organisational change within a team restructures, changes to job requirements.

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