Service Administrator
4 months ago
Who are we?
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $ billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are now looking for a colleague to join our team in Southampton, United Kingdom as a Service Administrator.
Please note that this role requires full-time presence in the office.
Position Summary
You will be responsible to ensure the efficient operation of the department by assisting with the production of reports, department holiday records, answering incoming telephone calls and undertaking general office administration duties as required. Raising, clearing and up-dating records on Oracle.
What you'll do? As a key team player, your responsibilities include:
- LUL engineers weekly work programme – Planning and Control
- Arrange LUL Site Access (Railsys) – Applies to every planned visit, PM’s, Battery Replacement and Ad hoc visits as and when required.
- Planning and scheduling of maintenance visits.
- Issuing work instructions to the engineers for planned maintenance activity.
- Creating, assigning and updating service requests on Oracle.
- Gathering of engineers visit reports.
- Gathering of impedance reports.
- Updating of the contract database / spreadsheets
- Saving all maintenance reports in line with the customer’s requirements within specified time periods.
- Provide CRM with feedback on contract delivery performance.
- Any other task within your limitations that you may from time to time be called upon to perform.
- Ensure all requirements for the rail Sentinel scheme are met and monitored through the Sentinel Coordination role
- Coordinate and record worker engagement process to ensure workforce maintain competencies, receive all relevant briefings and additional competencies / skills recorded.
- Arrange PTS medicals and Sentinel based competency training
- Liaise with the management team with regards to conducting drug and alcohol screenings
What makes you successful? Bring your passion and expertise with:
- 2 years experience within an administrative role.
- Strong focus on attention to detail.
- Excellent written and verbal communications.
- Excellent organisational and time management skills
- Self motivated and capable of operating with minimal supervision
- Ability to successfully interface with various departments and personnel
- Have previous experience within a client/team co-ordination role.
- Multi-tasking ability with a flexible approach to work.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
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