Account Director

2 weeks ago

Southampton, United Kingdom BT Group Full time

What you’ll be doing

• Proactively contributes to the account strategy function by supporting the sales director in the creation of the account strategy and account development plan (ADP) for the customer. 
• Takes responsibility for developing successful, sustainable, and profitable long-term relationship with the customer within a complex hierarchy structure. 
• Proactively develops a strong understanding of the customer’s requirements and transformational roadmap, ensuring robust ADPs exist and accurately portray the competitive landscape and how BT is positioned within it. 
• Creates industry level consortia to identify and solve medium to long term business problems. 
• Defines, develops, owns key customer relationships and contact strategy, and drives customer satisfaction improvements increasing Net Promoter Score within the account. 

The skills you’ll need

Customer Relationship ManagementStrategic PlanningGrowth MindsetInclusive LeadershipSolution Selling

What we'd like to see from you

• Sales experience in telco or technology. 
• Excellent stakeholder management skills with proven credibility to operate at C-suite level within large, complex multinational organisations. 
• Experience creating a virtual team to deliver commercially sound, complex customer solutions/managed experience whilst maintaining a positive customer experience. 
• Willing and able to gain Security Check (SC) level security clearance and be able to travel internationally, including to the US, when required. 

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
• Hybrid working - 3 together, 2 wherever (for this role, together includes time at the office and at the client site each week) 
• On target bonus 
• Company car or cash alternative
• Family private healthcare
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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