Primary Care Team Administrator

3 weeks ago

Hitchin, United Kingdom Hertfordshire Partnership University NHS Foundation Trust Full time

Job summary

We are looking for a motivated and driven individual who will contribute to the provision of comprehensive, professional and effective administrative services for the EPMHS team in the Adult Community Mental Health Team, based at Centenary House, Hitchin

You will provide support to the Team Leaders and other Professionals with day to day secretarial tasks. You will need to demonstrate the ability to prioritise workload, using initiative and mature judgement in decision making, whilst ensuring clear communication within the team.

You should enjoy and work well within a team, maintaining a positive, professional and calm approach. Excellent IT skills, a good working knowledge of all Microsoft Office applications. Attention to detail is essential together with accurate data input and typing skills.

Main duties of the job

You will need to demonstrate the ability to prioritise workload, using initiative and mature judgement in decision making, whilst ensuring clear communication within the team.

You will be required to work independently and apply a high degree of confidentiality to all of their work, whilst ensuring clear communication with the department and their colleagues. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.

You should be able to demonstrate the ability to work well within a team, prioritise and manage own workload and be proactive whilst maintaining a positive, professional and calm approach. Excellent IT skills, a good working knowledge of all Microsoft Office applications and accurate copy and typing is essential.

This is a very busy role responsible for all aspects of note taking and administration and will involve service user contact, so good interpersonal skills are required.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it

Job description

Job responsibilities

To be highly proficient in the skill of note taking

Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.

To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional terms.

To use proficient internet skills to access, search and retrieve data relevant to team.

To use touch typing, audio as necessary in daily work, using Big Hand Dictation system (training provided in Big Hand).

To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.

To update skills as necessary and attend mandatory training

To demonstrate excellent IT skills, a good working knowledge of all Microsoft Office applications and accurate typing is essential.

Ensure flexible approach to work and be able/willing to travel to other sites using own car within North Herts to take notes, if necessary.

To access and update patient records using Paris database, although training will be provided.

For a more detailed description, please see attached JD and PS.

Person Specification

Qualifications

Essential

A good standard of education to secondary level. Advanced IT skills Moderate experience of working in an office environment NVQ3/RSA3 OR equivalent experience. European Computer Driving Licence or equivalent

Skills

Essential

Microsoft Word/Excel Packages Ability to organise and prioritise own workload. To be proficient in diary management. To record and transcribe minutes/notes Maintain a filing system, both paper and computerised systems.

Desirable

Knowledge of medical terminology.

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