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Guest Relations Coordinator

3 months ago

London, United Kingdom NoMad Hotel Full time

THE NOMAD RESTAURANTS



Eager to pursue a career in hospitality?
Our restaurants and bars are the heartbeat of NoMad London; a World’s 50 Best
Hotel. Our main Restaurant offers a seasonal menu, with a central hearth for
open fire cooking. Set under a soaring glass ceiling, the space is grand yet
intimate. Award-winning cocktail bar and restaurant Side Hustle boasts a
lively, casual atmosphere, offering elevated Latin American dishes and world
class cocktails, whilst our Library acts as the living room of the hotel
offering an all-day menu alongside coffees and cocktails. Our Kitchen is led by
Executive Chef Zak Gregoire, our Bar Programme by Liana Oster and our Wine
Programme by Alessia Ferrarello, each earning their stripes at renowned
institutions across the globe.



Hospitality is at the core of
what we do and who we are. It's more than just a job, it's a path to a career
in or industry. Many of us at NoMad have grown from within these walls and we
pride ourselves on providing these opportunities. We welcome you to come and
see what we do



‘The best of New York
hospitality with London Charm’



THE ROLE - GUEST RELATION COORDINATOR

Reporting directly to the Guest Relations
Manager, the Guest Relations Coordinator will assist with the daily operations
within Front Office. Acting as the first point of contact for any guest queries
through all means of communication, the GRC will effectively action and
communicate guest requests. 

WHAT WE OFFER




  • £750
    Refer a Friend Scheme
  • 50%
    Employee discount in F&B outlets
  • Pension
    Scheme
  • Complimentary
    family meal and quality coffee/hot drinks whilst on duty
  • Growing
    team with great training and progression opportunity
  • Paid
    break and annual leave
  • Good
    work/life balance 
  • Your
    birthday off (paid) after one year of service
  • Hotel
    discount
  • Private
    Health Care
  • Experience
    Stay - Breakfast included
  • 5
    days of paid sick leave for every rolling 12 months 
  • Additional
    holiday for each completed year of service
  • £20 Uber ride when finishing after 1am

Expectations:



The Guest Relations Coordinator is
expected to:



  • Be professional at all the times
  • Be a positive ambassador of The NoMad
    throughout your professional career with us.
  • Always adhere to company policies and
    procedures, including but not exclusive of; H&S policies, HR policies;
    employee handbook.
  • To role model The NoMad values and
    bringing them to life through every interaction.
  • Assist with all
    administrative tasks supporting the GRM, ensuring all procedures are followed          
  • Acting as a point
    of contact to guests through various means of communication, prior, during and
    post guest stays
  • Meeting guests on
    arrival, noting preferences and communicating effectively to other hotel
    departments
  • Assist with
    coordinating group requests and room drops, acting as a liaison between all
    relevant hotel departments              
  • Provide support
    and cover to reception where needed during breaks and busy periods
  • Prepare arrivals
    for VIP guests, welcome cards and anything else necessary to make the guest
    experience seamless
  • Setting up
    in-room amenities for SA arrivals or any special occasions upon request of the
    guest
  • In absence of the
    Guest Relations Manager, attend meetings as and when required taking note of
    any special guest requests and actioning them



Please note whilst we wish we could respond to all applicants, only
those shortlisted will be contacted.