Lenovo International Multi-Vendor Services Delivery Manager
3 weeks ago
Description and Requirements
As Lenovo International Multi-Vendor Services Delivery Manger (MVS SDM) you will have the opportunity to act as a trusted advisor to our delivery, sales and client teams. The MVS SDM is a global role that works with our Geo Services Delivery teams to ensure we continue to provide excellent service to our customers. The MVS SDM will act as a central focal to drive our Business Management Systems (BMS) with both internal stakeholders and external suppliers to manage the delivery of Lenovo’s International Multi-Vendor Services Offerings. This person also focuses on end to end processes to ensure Lenovo’s delivery teams are providing world class support.
Responsibilities:
Lead monthly BMS around MVS Service Delivery Identify, drive and track MVS Service Delivery improvements Partner with internal delivery teams and external suppliers to recognize trends, improve performance, lead continuous improvement activitiesBasic Qualifications:
8 + years’ experience in IT, Customer Service, Field Tech, or Account Management Multi-Vendor Service Delivery experiencePreferred Qualifications:
Vendor Management Field delivery with a mixed Server / Storage / Networking environment (Dell, HPE, Cisco, EMC…etc) Excellent communication, presentation, and interpersonal skills - ability to effectively interact and communicate with senior executives, customer technical and management teams. Ability to participate and manage War Rooms when critical issues have been experienced, professional customer communication proficiency is key. General understanding of and technical competence in Data Center technologies, specifically storage solutions.-
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