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Database Officer

2 months ago

London, United Kingdom St Mungo's Full time

Are you looking to gain experience in Fundraising data in a leading UK charity?

The fundraising team are working towards the growth and success of St Mungo’s Fundraising Strategy, which ultimately supports our aim to end rough sleeping for good. We are looking for someone to join the team as a Database Officer where you can provide database administration support to the fundraising team, enabling our strategy on supporter lifetime value, in line with our income growth path.

Working as the Database Officer you will maintain, develop and utilise the Raiser’s Edge database as an effective fundraising, segmentation and analysis tool, and train the fundraising team on Raiser’s Edge. Some of your other key duties will include:

  • Manage daily administration of the Raiser’s Edge database, adding of data to lists, campaigns, appeals, adding new users.
  • Importing large volumes of data using ImportOmatic and Raiser’s Edge imports for teams across Fundraising.
  • Improve data quality on the database by running queries and reports to identify where data is not accurate or in the right format such as missing address information, phone or email and gift aid, as well as other information as identified.
  • Support the Database Manager in implementing best practices when using and developing the database, including coding for segments, attributes and other database customisations.
  • Assist in training Raiser’s Edge users to ensure they are fully trained in the relevant aspects of database functionality and to provide technical support when required.
  • Create data sets to go to mailing houses and email communications which include segmentation of data and complex criteria.
  • Work with fundraising and other teams to solve data challenges and estimate time to develop solutions and communicate timeframes.

About you

We are looking for a good problem solver with a solution focused attitude. If you can demonstrate the below, we encourage you to apply:

  • Experience in using databases as an administrator, ideally using Raiser’s Edge NXT within the charity sector.
  • Some experience in developing reporting, incorporating multiple criteria based on ever changing requirements, analysing data; and using data management tools and techniques including Microsoft Excel (pivot tables, formulae, data manipulation and presentation).
  • You will have good knowledge of GDPR with an investigative mind, and the ability to solve complex problems while remaining focused on wider team objectives and goals.
  • Good organisation and prioritisation skills and be an effective decision maker with a solution focused attitude.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to submit your CV and Supporting Statement. 

Closing date: 10am on 22 July 2024

Interview and assessments on: 1 August 2024

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.