Control Room Team Leader

2 weeks ago

Manchester, United Kingdom Biffa Waste Services Full time

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Help us make a difference as a Control Room Team Leader based from Manchester.

A quick look at the role.

Biffa are developing a new and exciting initiative within their business – a control room that remotely monitors all that we do, safety, service delivery, vehicle telematics and more.

The key function of this role is to support the day to day operation of the control room, ensuring that the team all aware of the importance they have in service delivery. As part of this they will undertake regular reviews of the outputs of the control room operators.

The role holder will be required to implement systems to ensure that performance targets are met and the operators work is at the required standard.

Ability to manage the workload taking into account the varying requirements of the service delivery and ensuring that the team are all fully aware of these changes/ timing requirements. This will involve team working closely with operations to enable delivery of the contract KPI’s.

Why it’s an opportunity not to be wasted.

  • To team lead a team of operatives responsible for visually monitoring the health and safety and performance across multiple waste collection sites via CCTV camera systems in operation on refuse collection vehicles.
  • Support the team’s requirements for training and development within their own roles and to support the wider business requirements.
  • Support the business in new initiatives relating to [but not limited to] new ways of working SHQ updates.
  • To maintain an operational understanding of all relevant contracts.
  • To manage the team day to day within the control room, support the development of team members through effective feedback and coaching sessions with the team.
  • To understand the purpose of the control room and further develop the concept and implement through the team.
  • To produce and distribute monthly performance reports to depots.
  • To compile statistics taken from audits on a daily basis, communicate the completed audits on a daily basis and in a timely manner to depot contacts.

Requirements

Here’s what we require:

  • Minimum GCSE or equivalent in Maths & English
  • CCTV operative background - Desirable
  • Ability to work well within a team
  • Good communication skills
  • IT literate
  • Knowledge of hazard / near miss reporting procedures - Desirable
  • Health and Safety (preferably in a waste environment) - Desirable
  • Data interpretation
  • Data analysis
  • Report preparation
  • Experience of Microsoft packages especially word and excel
  • Experience of working on a multiple computer screen display set up

Benefits

And here’s why you’ll love it at Biffa.

  • Competitive salary
  • Ongoing career development, training and coaching – because if you don’t grow, we don’t grow
  • Generous pension scheme
  • Medical and dental scheme
  • Retail and leisure discounts
  • Holiday and travel discounts
  • Bike to work scheme

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

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