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Community Paediatrics Triage Co-ordinator
4 months ago
Job summary
The Women and Children's division are currently seeking a Triage Co-ordinator to join the team on a fixed-term, part-time basis. The successful candidate will play a crucial role in supporting the provision of exceptional patient care and ensuring a seamless patient pathway experience.
They will assist with providing support daily to the Gynaecology & Paediatric teams, supporting patients, clinical staff, and the Trust through the triage process of referrals.
Main duties of the job
Key Responsibilities:
Serve as the primary point of contact for patients throughout their hospital attendances within the designated care pathway. Ensure high levels of patient care and satisfaction by being accessible, customer-focused, and knowledgeable in addressing patient inquiries and concerns. Collaborate effectively with a multi-disciplinary team to provide administrative support and proactively manage patient pathways. Coordinate appointments in a timely manner and facilitate the smooth progression of departmental treatments or diagnostics. Maintain high standards of patient and clinician satisfaction by accurately executing the responsibilities of the role within specified timescales.
About us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, wealso care for you.
We would love you to join us.
Job description
Job responsibilities
To understand the role in more detailed, please see the attached job description and person specification.
Person Specification
Knowledge Requirements
Essential
Computer literate, with experience of using a keyboard with a high level of accuracy Knowledge of NHS or service provider in general Thorough knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets Careflow, Dragon, ICE, Orion, Excel, or similar applications Experience of using a full range of IT/Patient data systems Confidentiality and Data Protection Health and Safety Equality and diversity
Desirable
Sound office clerical background providing knowledge of relevant procedures. Experience of using a full range of IT / Patient data systems - As applicable to speciality
Qualifications
Essential
Good general education with GCSE English at grade C or above, (or equivalent) RSA II (or equivalent)
Desirable
Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR) NVQ in Customer Care Institute of Health Records & Information Management Diploma (IHRIM) European Computer Driving Licence Shorthand speeds of 80wpm
Further Training
Essential
On the job training
Experience
Essential
Quality Customer Service Experience of working within an office environment
Desirable
NHS experience
Contractual Requirements
Essential
Regular attendance and willingness to work flexible hours as necessary