Current jobs related to Customer Support Advisor – FTC March 2025 - Dundee - DC Thomson
-
Customer Support Advisor
3 weeks ago
Dundee, United Kingdom Findmypast Limited Full timeFind your magic with us Connecting people to their family stories is special. We're proud to deliver these magic moments. Through technology, data, and insights, we bring people closer to their past, to benefit their future. We’re a fast-growing team of smart people, on a mission to help millions. Solve meaningful, complex problems and be a part of...
-
Business Support Assistant
2 weeks ago
Dundee, United Kingdom Pertemps Full timeRole: Business Support Assistants (Full-time & Part-time Positions)Pay: £12.96 per hourLocation: Predominantly home-based, with occasional travel to Angus buildings.Contract Type: Temporary until 31st March 2025Full-Time Hours: 08:45 - 17:00Part-Time Hours: 08:45 - 12:30We are currently seeking two Business Support Assistants to join our client's dynamic...
-
Customer Advisor- Temporary
4 months ago
Dundee, United Kingdom Pavers Full timeWe have a part time Temporary Customer Advisor opportunity to join our Pavers team in The Wellgate Centre, Angus, Dundee on a 12 hours per week, temporary 9 month contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**,...
-
Customer Advisor
3 months ago
Dundee, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...
-
Customer Advisor
4 months ago
Dundee, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...
-
Customer Experience Advisor
4 days ago
Dundee, Dundee City, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Dundee, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Experience Advisor
4 days ago
Dundee, Dundee City, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Dundee, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Advisor
2 months ago
Dundee, United Kingdom FMG Repair Services Full timeCustomer Service Advisor £25k pa This is an exciting opportunity for an experienced Customer Service Advisor to join one of the UK’s leading Accident and Collision Repair specialists in our BRAND NEW workshop in Dundee As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer...
-
Christmas Customer Advisor
4 months ago
Dundee, United Kingdom Boots Full timeSummary Job Reference: - 217539BR Dundee, High Street Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our 49-53 High St Dundee Angus store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job...
-
Christmas Customer Advisor
3 months ago
Dundee, United Kingdom Boots Full timeSummary Job Reference: - 218207BR Dundee, Kingsway West Retail Park Fixed Term We are now recruiting Christmas Customer Advisors for our Dundee, Kingsway West Retail Park store. Shift patterns may appear below Available shift patterns: 9:00am-13:00pm 10:00am-14:00pm 11:00am-15:00pm 12:00pm-16:00pm **Christmas Customer Advisor** Joining us as a...
-
Customer Advisor
4 months ago
Dundee, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 12 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...
-
Customer Service Advisor
4 weeks ago
Dundee, United Kingdom Search Remote Work Freelance Full timeAre you fully flexible across Monday - Sunday and open to working shifts, including occasional night shift? Looking for an office based role where you will be appreciated and seen as an individual?If successful in this Customer Service Advisor role, you will be working for an innovative organisation providing technical and general support to incoming callers...
-
Customer Service Advisor
4 weeks ago
Dundee, United Kingdom Search Full timeAre you fully flexible across Monday - Sunday and open to working shifts, including a week of night shift every 12 weeks? Looking for an office based role where you will be appreciated and seen as an individual?If successful in this Customer Service Advisor role, you will be working for an innovative organisation providing technical and general support to...
-
Customer Service Advisor
4 months ago
Dundee, United Kingdom Tradeprint Full time**About Tradeprint**: Innovative, Creative and Progressive, not words you would normally associate with a historic industry like print but we like to do things a little differently at Tradeprint and we hope you do too! We are a technology-led, trade printer based in Dundee, UK. As part of the Cimpress group, the largest print manufacturer in the world, we...
-
Customer Service Advisor
2 months ago
Dundee, United Kingdom Sunbelt Rentals Careers Full timeAbout The Role CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....
-
Customer Service Advisor
19 hours ago
Dundee, Dundee City, United Kingdom SWARCO Full timeYour ChallengeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.What You Will DoProvide customer...
-
Customer Service Advisor
21 hours ago
Dundee, Dundee City, United Kingdom SWARCO Full timeYour ChallengeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.What You Will DoProvide customer...
-
Customer Advisor
4 months ago
Dundee, United Kingdom B&Q Full time**About the role** **Customer Advisor - TradePoint** **Part time - 22.5 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK National hourly rate £12.21 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...
-
Customer Advisor
3 months ago
Dundee, United Kingdom B&Q Full time**About the role** **Customer Advisor - TradePoint** **Part time - 12 hours per week** **Permanent contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...
-
Customer Advisor
3 months ago
Dundee, United Kingdom B&Q Full time**About the role** **Customer Advisor - TradePoint** **Part time - 15 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Dundee** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...
Customer Support Advisor – FTC March 2025
4 months ago
Find your magic with us
Connecting people to their family stories is special. We’re proud to deliver these magic moments. Through technology, data and insights, we bring people closer to their past, to benefit their future.
We’re a fast-growing team of smart people, on a mission to help millions. Solve meaningful, complex problems and be a part of something magical. Enjoy the agility of a scale-up with the security of real financial backing, in a place where every story matters.
Why join our Customer Support team?
We’re driven by the desire to create a fantastic customer experience We love nothing more than taking big data and making it quick and easy for our consumers to use We’re naturally collaborative and our cross functional teams work closely with our colleagues to build / enhance our product We’re neatly set up for flexible working and giving people the freedom to thrive. Our work has purpose — We help our customers better understand who they are and where they come from in the world through our products. We connect people to their family stories – You’ll play an important role in helping our customers through their own personal journey.You won’t find any bureaucracy here, but you will find:
Generous holiday allowance with the chance to buy more A pension contribution that stands out in the market (9.5% matched company contribution with a 6% contribution from the employee’s side). All the health and wellbeing benefits you’d expect and some you wouldn’t (Careers Page) The chance to work with smart and fun people on products that will bring joy to millions.As a remote-first organisation, Findmypast employees choose how and where in the UK they work best, whether that’s from home or at one of our offices. Yet, we recognise the value in seeing each other in person from time to time in our Dundee hub.
About the Role:
We are looking for a Customer Support Advisor to join our existing team of knowledge experts delivering high quality support to our customers. In this role you will be the face of our brand interacting with customers and providing support for a range of customer queries and complaints through various contact channels such as email, live chat, social media and telephone. You’ll ensure customer satisfaction with each and every contact creating a positive experience that leaves a lasting impression. Working 25 hours per week over 5 days (Mon-Fri) within our operational hours of 9am-5pm.
Here’s what the role involves:
Handling customer enquiries efficiently and effectively, answering any questions and queries via live chat, email, telephone (inbound and outbound) Managing and resolving customer complaints to a high standard Providing support and comprehensive product/service information to our customers Building relationships and engaging with customers and providing a human approach Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers Work with both customers and internal departments cross functionally, problem solving and resolving customer issues Co-ordinating closely with Marketing, Content and Engineering teams Identifying and reporting any potential website or user issues Accurately capture customer data where required to help influence business decisions Contribute to the overall achievement of agreed response times/SLAs Deliver personal KPIs and objectives, as agreed with your line managerAbout you:
Previous experience in working in a Customer Service contact centre environment An interest in family history is beneficial but not essential Passionate in championing the customer Excellent written and verbal communication skills Good organisation skills A pro-active approach to learning within a small team, taking responsibility for your own development An aptitude to swiftly learn internal systems Ability to quickly analyse complicated information and solve problems Excellent team working skills are essential as well as a proven ability to work in isolation and on your own initiative Thorough attention to detail and commitment to delivering the best customer experience A good working knowledge of the most popular internet browsers and common website processes Patient and calm under pressure Ability to accept constructive feedback positively and real desire to learn and improve quality of work Willingness to go over and above the call of duty to deliver excellent customer serviceIf you said yes to these, and this all sounds appealing, then get in touch. This could be the start of something special.
What to expect next:
Our interview process is fast and goes like this:
An initial call with a member of our Customer Support Team (15 mins) Zoom/Teams/In person interview with members of our Customer Support Team (30 mins)We don’t want our approach to hold anyone back, so if we need to tweak this for you, please just ask. Plus we’d love to know your pronouns so please let us know when you apply.
We want Findmypast to be the best company for all our diverse employees and customers. If you’d like a deeper understanding of our commitment to diversity, check out our careers page.
To apply for this role, please follow our online application process and submit a CV and cover letter.
We’re passionate about making FMP a great place to work and setting people up to succeed. Findmypast is a remote-first organisation with office hubs in London and Dundee. This role is a Fixed Term Contract until 31st March 2025, remote-first position, working 25 hours per week, with regular team days in our Meadowside office. We offer a generous package including 26 Days Holidays + Bank Holidays (pro rata), health cash plan, corporate gym discounts, excellent pension, a competitive salary, and many more staff discounts and benefits.
We are an equal opportunity employer and want Findmypast to be the best company for all our diverse employees and customers. We encourage applications from everyone and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status or any other protected characteristics. If you’d like a deeper understanding of our commitment to diversity, check out our careers page. Should you require adjustments to be made to the recruitment process, please let us know and if you’d like to share your pronouns then please do
Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.
If you are a recruitment agency, please be aware that we’re not looking for additional assistance with recruitment. Please do not send us CVs. We will not be responsible for fees related to unsolicited CVs.
