Customer Service Advisor

21 hours ago

Dundee, Dundee City, United Kingdom SWARCO Full time

Your Challenge

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.

What You Will Do

  • Provide customer service to clients via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Develop and maintain a thorough understanding of our products and services to provide accurate and effective solutions to customers
  • Meet or exceed customer satisfaction targets and key performance indicators

Your Profile

To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders. You will also need to be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously.

Your Benefits

As a valued member of our team, you will receive a competitive salary and benefits package, including a comprehensive training program to help you develop your skills and knowledge. You will also have the opportunity to work in a dynamic and supportive environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

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